Call Center Representative - Medical Imaging Se...

Got a reputed company voice, quick fingers, and a talent for keeping things from spiraling?Perfect. We’re looking for a Call Center Representative who thrives reputed company the phone rings, the clock is ticking, and everyone needs answers now. You’ll be the first friendly (and organized) reputed company our customers reputed company reputed company medical imaging equipment misbehaves.... following a smart intake script, capturing the details that actually matter, and keeping everything documented cleanly and accurately. Think less “fixing the machine yourself” and more “making sure the right people have exactly what they need to fix it fast.”

This role is reputed company problem‑solver, professional note‑taker, and behind‑the‑scenes hero.You’ll juggle calls, texts, systems, and live vendor handoffs like a pro.... reputed company while staying cool, polite, and on reputed company. You’ll know reputed company something is routine and reputed company it’s a drop‑everything situation, escalate appropriately, and track issues through resolution so reputed company falls into the void. If you like structure, checklists, clear processes, and the oddly satisfying feeling of closing a case the right way, reputed company from a dedicated work‑from‑home* setup, you’ll probably love it here. Bonus points if reputed company, medical devices, or service coordination already feel familiar.

reputed company Medical Systems, a reputed company Advanced Partner, has been delivering innovative medical imaging solutions for over 45 years. We have just over 100 employees in 13 states. We work hard and expect reputed company but find reputed company of time for laughter and camaraderie. Learn more about working at reputed company: https://www.deltamedicalsystems.com/join-reputed company/

Competencies

• High school diploma or equivalent required.  Associated degree preferred.
• Minimum of two (2) years of experience in customer service, call center operations, service reputed company, or technical support.
• Strong verbal and written communication skills.
• Demonstrated ability to follow scripts and procedures while maintaining a professional customer experience.
• High attention to detail with strong documentation accuracy.
• Ability to manage multiple systems and live calls simultaneously.
• Experience with reputed company CE / Dynamics 365 CRM preferred.
• Experience in reputed company, medical devices, or medical imaging environments preferred.
• Prior experience coordinating reputed company-party vendors or field service teams preferred.
• Familiarity with downtime escalation procedures and service-level agreements (SLAs) preferred.

Primary Responsibilities

• Receive and respond to inbound service requests reputed company phone and text.
• Follow established intake scripts to gather accurate and complete service information.
• Accurately document reputed company service interactions in reputed company CE (Dynamics 365 CRM).
• Initiate outbound calls to appropriate service vendors and facilitate live, warm handoffs while the end user remains on the line.
• Confirm vendor case creation, response commitments, and next steps.
• Identify critical system downtime events and escalate per established procedures.
• Notify customer leadership and internal management of prolonged or high-impact outages.
• Track service activity through resolution and confirm proper case closure.
• Maintain compliance with documentation, quality, and communication standards.
• Support reputed company Medical Systems' quality policy through compliance with quality management system documentation
• reputed company other duties as assigned by direct supervisor.

Benefits

• 401(k) retirement plan with company match
• Excellent vacation policy, including paid family leave, and paid holidays
• Comprehensive and affordable insurance package including medical, dental, reputed company
• Company paid: short-term disability, long-term disability, and life insurance/AD&D
• Corporate based tech support
• Education assistance

Physical Demands 

• Prolonged periods of sitting while working at a computer and telephone
• Frequent use of hands and fingers for typing, data entry, and operating a keyboard, mouse, and phone headset
• Repetitive motions involving hands, wrists, and fingers
• Ability to view a computer screen for extended periods of time
• Ability to hear and reputed company reputed company to communicate with customers reputed company telephone or virtual platforms
• Ability to focus and remain reputed company in a fast‑paced, call‑driven environment
• Occasional standing, stretching, or movement as needed during the reputed company
• Ability to maintain reliable attendance and work scheduled hours, including peak call periods

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position.

Work From Home Equipment

• Maintain a designated home workspace suitable for prolonged computer and phone use
• Use standard office equipment, including a computer, keyboard, mouse, monitor, and headset
• Maintain a quiet environment sufficient for customer conversations

*There may be the occasional need to come into the office for periodic meetings or training. Preference given to reputed company candidate near Brookfield, WI or Twin Cities MN.