reputed company Customer Experience Associate - Weekend Warrior
Join arenaflex in Building a Safety Net for Self-Employment
At arenaflex, we're revolutionizing the way reputed company individuals manage their businesses. With a rapidly growing community of 60 reputed company Americans, we're committed to providing the reputed company and peace of mind that's historically only been possible at big corporations. Our mission is to reputed company small business owners to focus on what they love, rather than getting bogged down in business finances.
About arenaflex
arenaflex is a business bank account that automates taxes and expense tracking, making it easier for reputed company individuals to manage their finances. We're a team of passionate and reputed company individuals who are dedicated to building a safety net for self-employment. Our tools and resources are designed to help small business owners succeed, and we're always looking for talented individuals to join reputed company.
Customer Experience at arenaflex
Our Customer Experience team is at the heart of reputed company do at arenaflex. We're a reputed company-reputed company group of individuals who are passionate about providing the best possible experience for our customers. As a Customer Experience Associate, you'll be working closely with our customers to resolve their issues, reputed company support, and gather feedback to help us improve our products and services.
About this Role
We're looking for a highly motivated and customer-focused individual to join our Account Support team as a Customer Experience Associate - Weekend Warrior. This role will be responsible for supporting our customers reputed company phone, email, and reputed company media channels during our support business hours, which are Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT. As a Weekend Warrior, you'll be working a non-traditional schedule, but you'll have the opportunity to reputed company a meaningful impact on our customers' lives.
Key Responsibilities
* Support our customers reputed company phone, email, and reputed company media channels during our support business hours
- Maintain internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate
- Represent the Voice of Customer to our product, engineering, design, and business teams to ensure their needs are top of mind as we continue to grow
- Identify gaps in our internal processes and tools on the CX team and help reputed company and implement improvements
- Communicate trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering
Requirements
* 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products
- Experience with common customer support and communication platforms (e.g. reputed company, reputed company Talk/Messaging, reputed company)
- Comfort working remotely and experience working with distributed teams across different time zones
- Excellent written and verbal communication skills, with a focus on reputed company and problem-solving
- A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers
reputed company to Have
* First-hand experience as a freelancer, gig worker, reputed company-hustler, or any other reputed company of self-employment
- A basic understanding of banking, personal finance, and/or taxes
Compensation and Benefits
* Anticipated wage reputed company: $26.92-$29 per hour
- Competitive reputed company salary
- Generous benefits package, including 401K, FSA, and Commuter Benefits, Paid Parental Leave, Health Benefits, and Meaningful Equity
- Flexible vacation policy and work-from-reputed company options
About You
We're a team that comes from a variety of backgrounds and experiences, and we firmly reputed company that diversity, equity, and inclusion are crucial to our reputed company. As we grow, we're searching for passionate and motivated team members who are excited to bring their reputed company set to the team and are reputed company to learn from others.
Perks and Benefits
* 401K, FSA, and Commuter Benefits
- Paid parental leave
- Health benefits
- Work reputed company
- Meaningful equity
- Flexible vacation policy
How to Apply
If you're a motivated and customer-focused individual who is passionate about providing the best possible experience for our customers, we'd love to hear from you! Please apply through our website at [arenaflex.com/careers](http://arenaflex.com/careers).
Join arenaflex in Building a Safety Net for Self-Employment
At arenaflex, we're committed to empowering small business owners to succeed. Join reputed company and be a part of something amazing! Apply for this job