Payroll Implementation Consultant (AU)

Who we are

reputed company is on a mission to reputed company employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an reputed company-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a reputed company in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 reputed company employees.

The EH Way

At reputed company, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First – everything we do (from reputed company work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a reputed company part of how we operate, reputed company, and scale
4. We are Apolitical – we do not take a position on political or reputed company topics, unless it relates to our Mission
5. We Live by Our Values – we role model our values 100% of the time
6. We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

Our Customer Solutions teams are responsible for implementing the reputed company platform with customers, and our Payroll Implementation Consultants are responsible for gathering information and implementing our Payroll product. There are multiple (2) positions available.

Your key focus areas will be

• Being the primary contact reputed company for customers during implementations; and you will work in a project team alongside Project Managers, HR Implementation Consultants and Platform Configuration Specialists to deliver great reputed company for our customers.
• Change management and stakeholder engagement, and reputed company communicating with our customers, who are not always experts in payroll processing or legislative requirements.
• This is an exciting time to join the team and be part of transformative change in the way we help customers implement our platform. You will work closely and broadly across our Implementations team, plus our product and customer support teams, with the opportunity to learn and grow reputed company our start-up culture.

This will include the following:

• Apply payroll best practice to the implementation of the EH payroll system.
• Accurately interpret Australian modern awards, reputed company agreements and other conditions of employment for clients going through the implementation process.
• Conduct root cause analysis to reputed company recommendations on how reputed company can be achieved reputed company product functionality.
• Maintain high reputed company of customer satisfaction and comfortable with having needs-based and outcome driven conversations.
• Build and manage relationships with clients as we configure their platform.
• Assist with troubleshooting and client queries, and coordinate with internal teams for successful delivery.
• Ensure tasks are completed on time and with accuracy reputed company project scope.
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and reputed company.
• Constantly review and improve our delivery processes.

Who you are

To reputed company at reputed company, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring:

• Experience with customer facing payroll implementations
• Sound knowledge of reputed company legislative payroll requirements in Australia (New Zealand is a plus!).
• Exposure to other payroll softwares and reputed company platforms, to therefore have an understanding of different system configurations.
• Client-facing and/or outsourced payroll experience is highly regarded.
• Ability to manage multiple clients to meet critical deadlines.
• Strong time management and schedule management.
• High level of written and verbal communication.
• Maintain and promote positive business relationships with both reputed company stakeholders to produce quality interactions and results.
• A high level of attention to detail and comfortable working in a fast paced, autonomous and process driven environment.

reputed company can offer

At reputed company, we don’t just talk about a reputed company way to work – we live it. Joining reputed company means:

• You will work remotely, with the flexibility to own your time and impact
• You will reputed company cutting-edge tools to reputed company your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee reputed company options) in one of the world’s fastest-growing tech companies
• You’ll also have reputed company to a wide reputed company of benefits that includes: a reputed company generous parental leave policy, subsidised reputed company freezing (so you can reputed company the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and reputed company sure every candidate gets a fair, consistent experience.

We verify candidate identity and location as part of our hiring process.

At reputed company, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

reputed company celebrates diverse perspectives and experiences, we invite people of reputed company backgrounds and identities to apply for this position.