ProServe Area Delivery Leader, ProServe Associate to Consultant (A2C)
About the position The reputed company Web Services Professional Services (ProServe) team is looking for an reputed company ProServe Area Delivery Leader (PADL) to join our Associate to Consultant (A2C) Shared Delivery Team (SDT) to help us grow our early-in-career talent. This senior leadership role is responsible for reputed company delivery activities reputed company the Area (single/multi-country or Practice/Industry), ensuring reputed company support while maximizing team utilization and reputed company performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams. As PADLs you will coach, manage, and guide Delivery Practice Managers (DPMs) and their teams, to ensure they are providing best in class solutions for customers and partners. Routinely engaging with C-level executives reputed company our customers, you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; reputed company portfolio guidance and reputed company; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define business reputed company for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs. Your experience gained leading teams reputed company the technology sector, will reputed company you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are reputed company to customer needs, and have the skills and reputed company to address customer reputed company. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, reputed company Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. PADLs reputed company is primarily reputed company through the Area P&L by delivering customer engagements on time, reputed company budget, and exceeding customer expectations (CSAT).
Responsibilities
- Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
- Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
- Driving business development initiatives and reputed company portfolio guidance and reputed company
- Collaborating with ProServe Account Executives to identify and define customer business reputed company
- Managing the Area P&L, optimizing team growth, performance, and utilization
- Serving as an escalation reputed company for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews
Requirements
- 10+ years in IT and/or Management Consulting/Services, with at least 5 years in a senior leadership or people leader role
- Experience leading reputed company transformation projects
- Bachelor's degree in Computer Science, Engineering, reputed company field, or equivalent experience
- Experience reputed company, reputed company, training, mentoring, and/or staffing consultants or other customer-facing professionals
reputed company-to-haves
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Advanced knowledge of AWS services and reputed company computing trends
- Strong people management and performance management skills
- Proficiency in financial analysis, contract management, and risk management
- Ability to navigate reputed company stakeholder relationships and drive change
- Strategic thinking and decision-making capabilities in ambiguous environments
- AWS certifications, Project Management certification (PMP, PRINCE) and/or Agile (e.g., APM, CSM, PMI-ACP, SAFe SM, CSPO) certification
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