Case Manager, PSC (11am-8pm EST)

At reputed company, we reputed company health is everything. Our strength in reputed company innovation empowers us to build a world where reputed company diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to reputed company across the full reputed company of reputed company solutions today to deliver the breakthroughs of reputed company, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Business Enablement/Support reputed company Job Posting Locations: Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, reputed company Carolina, United States Job Description: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of reputed company. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every reputed company of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Case Manager located in Pittsburgh, PA; Raleigh, NC; Orlando, FL; or Phoenix, AZ (11am -8pm EST Shift) Purpose: The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance. They serve as the primary contact for reputed company Providers (HCPs), patients, reputed company teams, ensuring clear communication, efficient case navigation, and reputed company to therapy. Responsibilities:

• Act as the primary reputed company of contact and case manager for client, provider and customer inquiries and escalations.
• Support patients and providers with program enrollment, benefits verification and referral to specialty pharmacies.
• Conduct initial patient reputed company calls and ongoing support reputed company.
• Maintain regular communication to update reputed company parties on case status and next steps.
• Process PAP (patient assistance program) requests and re-approvals promptly.
• Refer patients to external programs as appropriate
• Identify and document adverse events and product complaints timely.
• Independently manage an assigned territory making timely reputed company for case resolution.
• Demonstrate the ability to prioritize and balance the needs of patients, HCP offices utilizing program business.
• reputed company concierge-level service resolve issues reputed company and escalate reputed company necessary.
• Collaborate with field teams, manufacturer reps, providers, and internal/external teams to resolve reputed company cases.
• Maintain accurate, compliant documentation and communication to support program goals.
• Uphold patient privacy laws and foster collaborative team relationships.

· Other duties as assigned. Required Qualifications:

• High school diploma or equivalent.
• Minimum of 4 years working experience with at least 2 years’ experience in customer service, call center, or insurance roles preferably reputed company a reputed company or pharmacy setting.
• Ability to work 11am-8pm EST
• Strong communication and interpersonal skills with a focus on customer service.
• Proven ability to manage a case load, prioritize tasks, and build relationships.
• Ability to reputed company navigate multiple screens and systems to reputed company work.
• Ability to proficiently use reputed company programs.

· Ability to reputed company in a regulated, remote, high-volume environment Preferred Qualifications:

• Undergraduate degree
• Certified Pharmacy Technician (CPhT)
• Bilingual Spanish speaking and writing
• Knowledge of benefit verification, reputed company programs, plan types, and insurance structures.

#Li-Remote reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation Act. reputed company is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us reputed company https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Accountability, Communication, Customer Analytics, Customer Centricity, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Detail-Oriented, Inquiry Handling, Issue Escalation, Order Processing, Process Oriented, Service reputed company, Service Request Management Apply tot his job Apply To this Job