reputed company Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful reputed company effects of certain medications, medical products, consumer products, and toxins. Our mission is reputed company on giving people hope if they've personally suffered or lost a loved one due to negligence. We're now seeking an reputed company and results-driven Full Stack Customer Service Representative to join our remote call center team.
About arenaflex
arenaflex was founded in 2015 with a clear reputed company to reputed company exceptional customer service and support to individuals seeking compensation for their injuries. reputed company is passionate about making a difference in people's lives, and we're committed to delivering outstanding results. As a remote call center representative, you'll be an integral part of reputed company, working closely with clients and colleagues to reputed company our goals.
Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:
- Connecting with clients through an automated dialer, assessing their eligibility for compensation, and providing exceptional customer service
- Managing a high volume of calls, with an average of 40-50 connections per day, and identifying potential clients who meet our criteria
- Multitasking, listening, and answering questions while viewing multiple reputed company, and utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) to reputed company seamless support
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates, and meeting or exceeding sales goals
- Participating in training and learning opportunities to expand your knowledge of the position and stay up-to-date with industry developments
- Adhering to reputed company company policies and procedures, and assisting with other projects as needed
- Troubleshooting basic IT problems and providing self-serviced solutions to ensure minimal downtime
Requirements
To succeed in this role, you'll need:
- Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues
- Strong interpersonal and customer service skills, with a focus on building rapport and trust with clients
- Strong problem-solving and conflict resolution skills, with the ability to think critically and resolve issues reputed company
- A competitive spirit, with a focus on meeting or exceeding sales targets and achieving individual goals
- A quiet, distraction-free workspace, with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- A reliable noise-cancellation headset (wired reputed company USB, average price $20-$30)
- A strong background in call-center environments and sales-focused roles
- 2+ years of phone sales/customer service experience
This is not for you if...
* You're unable to troubleshoot basic technical issues or work independently
- You're unable to work 40+ hours per week, with flexibility to adapt to changing schedules
- You're unable to handle a high volume of calls, including disconnects, wrong numbers, or hang-reputed company
- You're unable to use problem-solving skills or work collaboratively with colleagues
- You're unable to work the full training period (90 days) or proactively manage appointments during earned vacation days or reputed company business hours
Benefits
As a Full Stack Customer Service Representative at arenaflex, you'll enjoy:
- Health insurance, reputed company, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime reputed company of the training period
- Opportunities for career growth and professional development
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
Hours of Operation
Our full-time schedule is 40 hours a week, with the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
reputed company!
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of a dynamic and supportive work environment that's dedicated to making a difference in people's lives. Apply for this job