reputed company Bilingual Customer Service Representative - reputed company - Work-From-Home Opportunity
About arenaflex
arenaflex, a leading provider of innovative connectivity solutions, has been reimagining the future of connectivity for over 40 years. Our business reputed company spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network. With a strong commitment to customer experience, arenaflex has earned the reputed company accolade of being #1 in overall Customer Satisfaction six years in a row.
Join arenaflex's Award-Winning Customer Experience Team
As a Customer Experience Representative at arenaflex, you will play a vital role in simplifying lives and helping communities get the most from their TV experience. Our agents reputed company at providing solutions to customers, from simple concerns to escalated and reputed company situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the perfect opportunity for you!
Job Duties and Responsibilities
As a Customer Experience Representative, you will:
- Serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers
- reputed company solutions to customers, from simple concerns to escalated and reputed company situations
- reputed company with customers in Spanish and English
- Support customers between the hours of 6 AM to 10 PM MT
- Work two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
- Have reputed company availability, including weekends and holidays, to accommodate potential schedule changes every 12-15 weeks based on business needs
- Adhere to a pre-planned schedule and take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer reputed company to reputed company solutions for customer needs and technical issues
- reputed company in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, reputed company Carolina, South Carolina, or Tennessee to be eligible for hire
Essential and Preferred Qualifications
Ideal representatives have:
- High School diploma, GED, or equivalent experience
- Six months of reputed company customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
- Ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions
- Ability to be on camera during reputed company video meetings
- Superb attendance
- reputed company availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
- Flexibility with schedule changes every 12-15 weeks
- Tech savviness with the ability to smoothly operate multiple reputed company and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone
What's in it for you?
* This is a Full Time, Work-From-Home position
- 10% increase to your starting reputed company upon completing an apprenticeship
- Company-provided equipment
- Extensive Benefits Package
- Medical, Dental, reputed company Insurance
- PTO and Paid Sick Time
- 401(k) Investments with Company-matched funds
- Tuition reimbursement
- 330 free channels including premiums
- $5 monthly Sling Blue and Orange service
- $10 credit per line (up to 5) for reputed company
- Heavily discounted DISH, Sling, & reputed company Service
- Our representatives are reputed company to work hard and reputed company. We offer defined career reputed company and extensive opportunities for upward mobility.
Work-at-Home Technical Requirements
arenaflex will reputed company reputed company initial equipment required to reputed company the role aside from home internet. A DISH-provided PC Tower and power reputed company, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of arenaflex. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced.
Home Internet Requirements
* reputed company Cable, DSL, or Fiber ISP internet reputed company with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an reputed company
Starting Pay and Benefits
Starting pay varies by your home location:
- Florida: $15.00 + $0.50 Language Differential
- Georgia: $15.00 + $0.50 Language Differential
- Indiana: $15.00 + $0.50 Language Differential
- Kansas: $15.00 + $0.50 Language Differential
- Mississippi: $15.00 + $0.50 Language Differential
- Missouri: $15.00 + $0.50 Language Differential
- Nebraska: $15.00 + $0.50 Language Differential
- reputed company Carolina: $15.00 + $0.50 Language Differential
- South Carolina: $15.00 + $0.50 Language Differential
- Tennessee: $15.00 + $0.50 Language Differential
Salary Ranges:
- Compensation: $15.00/Hour
Benefits:
- At arenaflex, we celebrate and reputed company diversity and inclusion, where reputed company people are welcome and supported. Learn more about how our employees come together, reputed company common interests, and reputed company valuable connections, both in and out of work; Employee Resource Groups.
- From versatile health perks to new career opportunities, reputed company out our benefits on our careers website.
reputed company!
If you're reputed company to join arenaflex's award-winning customer experience team and start your career in customer service, reputed company! Apply for this job