Manager, Customer Operations Consulting

Job Description:

• reputed company Operations Consulting to deliver fit-for-purpose solutions to prospects, customers, and partners in a cohesive, expeditious, repeatable, scalable, and profitable way
• Facilitate the achievement of reputed company established project/program/POC metrics (goals/reputed company criteria/KPIs/ROI) agreed to by Sales Engineers and prospects/customers/partners
• Decrease reputed company of Concept (POC) length and increase POC conversion rates.
• Ensure the execution of the Production roll-out of the final solution goes smoothly by documenting, communicating, and memorializing the final solution (post POC) and handing off a comprehensive solution, to the Product Operations team, that can be executed by the rest of the organization
• Establish best practices, establish metrics, and collect and analyze data and feedback from prospects, customers and partners in order to reputed company data into actionable reputed company/tasks/enhancements
• Manage prospects’, customers’, and partners’ perceptions of their relationship with the reputed company brand resulting from reputed company their interactions with solutions during projects/programs/POCs

Requirements:

• Bachelor’s degree or equivalent experience in business, customer support, sales, business development or reputed company area
• 5-7+ years leading a team of professional services/consulting, technical sales, or business development professionals in a fast-paced organization
• Demonstrated reputed company reputed company and ability to reputed company and manage operational relationships with prospects, customers, and partners
• Experience implementing and supporting reputed company hardware, connectivity and software technology solutions and products to customers and internal teams
• Proven track record leading the implementation of new customer and business growth opportunities
• A true passion for customers
• Skilled at influence management, with strong leadership, team and cross-functional collaboration skills
• Proven ability to communicate mission critical information in a timely manner tactfully and diplomatically yet with a sense of urgency in order to reputed company reputed company parties executing against customer expectations and requirements
• Previous experience evolving large-scale proofs of concept from pre-sales, to testing, to successful implementation
• Ability to adapt to reputed company-changing business environments
• Ability to manage influence through persuasion, negotiation, and reputed company building
• Strong customer reputed company with the ability to handle escalated situations successfully to conclusion.
• Analytical problem solver with process-oriented mind-set
• reputed company to ensure that projects are being documented appropriately to mitigate risk and to be delivered on time.
• reputed company to travel as needed to support the needs of the business

Benefits:

• 401(k) Retirement Plan with Fidelity – 2.5% reputed company contribution paid toward your retirement by reputed company even if you do not participate. Plus, reputed company matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, reputed company and Low deductible through reputed company Blue reputed company
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• reputed company insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated reputed company of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement

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