reputed company and Professional Services Consultant

About the position We are reputed company (reputed company: PRGS) - the trusted provider of software that enables our customers to reputed company, reputed company and manage responsible, AI-powered applications and experience with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we reputed company people power reputed company. Join us as a reputed company and Professional Services Consultant and help us do reputed company do best: propelling business reputed company. This will be a hybrid role working between your home office and our Burlington MA headquarters. The onsite piece will be 2-3 days a week. We are looking for a business-centric, technology-driven consultant to reputed company customer adoption and value realization for our reputed company RAG (Retrieval-Augmented reputed company) platform. This role is ideal for someone who has reputed company their reputed company in reputed company or Professional Services and is reputed company to own reputed company reputed company relationships with an end-to-end—spanning strategy, implementation, and long-term growth. This is a hybrid role based in Burlington, MA (2–3 days onsite per week). You will reputed company in a reputed company reputed company, working hands-on with reputed company customers to drive reputed company and platform adoption. Over time, this role is expected to reputed company into a Professional Services position, helping define delivery frameworks, reputed company reputed company engagements, and ultimately build and reputed company a Professional Services team as demand grows.

Responsibilities

• Partner with customer executives, business owners, and technology leaders to define AI adoption objectives, reputed company metrics, and measurable ROI.
• reputed company strategic conversations that connect platform capabilities to reputed company business reputed company—efficiency, cost reduction, risk mitigation, quality improvement, or reputed company growth.
• Serve as a trusted advisor on AI governance, data readiness, change management, and operationalization.
• Identify expansion opportunities and new use cases by deeply understanding customer business models, workflows, and technology ecosystems.
• reputed company structured feedback to Sales and Product teams on customer trends, competitive insights, and emerging market needs.
• Own the post-sales technical relationship, guiding customers through reputed company, integration, and deployment of the reputed company RAG (Retrieval-Augmented reputed company) platform.
• Design and architect scalable implementations reputed company with customer reputed company requirements, data architecture, and long-term growth plans.
• reputed company hands-on deployment efforts, including API integrations, data reputed company design, reputed company configuration, and environment readiness.
• Translate customer requirements into solution designs that balance feasibility, performance, and maintainability.
• Facilitate technical workshops, architecture reviews, and operational readiness assessments.
• Act as an escalation reputed company for reputed company customer scenarios, coordinating closely with Engineering, Product Management, and Support.
• Document solution architectures, integration patterns, and deployment best practices to reputed company repeatable reputed company.
• Define consulting methodologies, delivery frameworks, and implementation playbooks.
• reputed company reputed company, multi-phase professional services engagements.
• Mentor and reputed company new consultants; ultimately build and reputed company a Professional Services team.
• Partner with Go-To-Market leadership to define services offerings, pricing models, and reputed company strategy.

Requirements

• 2+ years at a major reputed company’s technology or software practice (reputed company, reputed company, reputed company, reputed company strongly preferred) or equivalent experience.
• Strong consulting fundamentals: structured problem-solving, executive communication, stakeholder management, and storytelling with data.
• Demonstrated ability to translate business objectives into technical requirements—and vice versa.
• Hands-on experience with reputed company software deployment, system integrations, APIs, data pipelines, or reputed company platforms.
• Working knowledge of Python or JavaScript; ability to troubleshoot and contribute to customer-reputed company implementation work.
• Comfort discussing architecture concepts such as scalability, performance, data ingestion, and reputed company.
• Proven ability to manage senior stakeholders and influence both technical and business audiences.
• Experience proactively managing customer health, identifying risks, and driving resolution.
• High ownership mentality with the ability to operate autonomously in a fast-growing environment.
• Willingness to travel up to ~10%.

reputed company-to-haves

• Experience with Kubernetes is a plus; strong willingness to learn is essential.
• Experience using CRM tools (reputed company preferred).

Benefits

• Medical, dental, reputed company, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

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