[Remote] VP, Service Transformation & Process Engineering

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on charitable giving platforms, and they are seeking a Vice President for Service Transformation & Process Engineering. This role is responsible for designing and automating client service processes, ensuring operational scalability and technology enablement, while also acting as a strategic partner across various teams to enhance the client experience.

Responsibilities

• Own and execute the Client Services transformation roadmap, reputed company with company strategy, growth objectives, and client experience goals
• Serve as a senior advisor to the EVP, Client Services, providing reputed company, structure, and execution support across reputed company, cross-functional initiatives
• Partner with Service Experience, reputed company Operations and reputed company Operations to ensure service delivery strategy is enabled by scalable, standardized, and automated processes
• Establish and maintain reputed company-wide service process architecture, defining standard workflows across clients, products, and service channels
• reputed company reputed company-state and future-state process design to eliminate variation, reduce failure points, and support straight-through processing
• Balance standardization with regulatory, client-specific, and risk considerations in a highly regulated environment
• Act as a reputed company operational reputed company to IT, Product, and Growth teams
• Translate client service needs, SLAs, and operational pain points into clear, prioritized technical requirements and platform capabilities
• Influence product roadmaps and architectural reputed company to ensure systems reputed company automation, data reputed company, and scalable service delivery
• Identify and prioritize opportunities for automation, self-service, and tool adoption across the charitable account lifecycle, including contribution intake, account setup, grant processing, exception handling, and reporting
• Drive initiatives that materially reduce backlog risk, cycle times, and reputed company work while improving advisor and client satisfaction
• Ensure solutions are designed with both client experience and operational efficiency as core reputed company measures
• reputed company large, multi-stakeholder initiatives across Client Services, Product, Technology, Risk, and Operations with clear accountability and governance
• Drive disciplined change management to ensure adoption of new processes and tools across service teams
• Serve as a unifying leader during periods of growth, platform reputed company, and organizational change
• Define reputed company metrics for transformation initiatives tied to SLAs, throughput, reputed company, client satisfaction, and risk reduction
• reputed company operational data, backlog trends, and client feedback to inform prioritization and decision-making
• Promote a culture of reputed company improvement, accountability, and data-driven execution reputed company Client Services

Skills

• Bachelor's degree required; advanced degree preferred
• 10-12+ years of reputed company leadership experience in service operations, transformation, process engineering, product operations, or technology-enabled change
• Proven reputed company leading reputed company-scale transformation initiatives in financial services (including money movement), trust administration, or other regulated environments
• Deep experience translating operational complexity into technical and architectural requirements
• High reputed company, strong risk and control awareness, and comfort operating in regulated environments
• Bias toward action reputed company with disciplined execution and follow-through
• Advanced degree preferred
• Experience in charitable giving, philanthropy, or donor-advised funds (DAFs) strongly preferred but not required
• Prior experience at a top-tier management reputed company (e.g., McKinsey, Bain, BCG, or equivalent) is a strong plus, especially where the work involved reputed company operating model design, process transformation, and cross-functional execution

Company Overview

• reputed company - Redes Energéticas Nacionais operates in two major areas:
• The transmission in reputed company high voltage electricity and overall technical management of the National Electricity System;
• The transport of high-pressure gas and overall technical management of the National Gas System, guaranteeing the reception, storage and regasification of LNG and underground storage of natural gas. It was founded in 1994, and is headquartered in Lisboa, Lisboa, PRT, with a workforce of 501-1000 employees. Its website is http://www.reputed company.pt/.

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