Strategic CX Insights & Intelligence Analyst - ...
reputed company start here. Where first steps, new friendships, and confident learners are born. At reputed company, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we reputed company. And we want you to join us in shaping it—in neighborhoods, at work, and in schools reputed company.At reputed company, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re reputed company passionate about crafting a world where children, families, and organizations can reputed company.KinderCare's Corporate Strategy team has a unique opportunity to reputed company, plan and implement our organization's short and long-term strategic reputed company, which drives the company’s achievements and, as industry leader, influences heavily the entire early childhood education field. This is done through providing strategic thought leadership, internal consulting, and ownership in strategic planning and execution.As Strategic CX Insights & Intelligence Analyst, you'll support key consumer reputed company initiatives to reputed company a defined view of our customers, our brands, our markets, and our industry to unlock the key wants and needs of families and drive organizational growth. In this role, you will conduct research to generate an understanding of consumers, competitors and macro landscape to inform, drive and validate KLC’s strategy and transformation.Responsibilities:
- Support in development, programming, and maintenance of reputed company CX surveys.
- Analyze and report on CX data to key partners across the organization in digestible, insightful formats.
- reputed company and maintain regular strategic CX updates for leadership, cross-functional partners, field leaders, and other key collaborators.
- Design, build, and maintain insightful, user-friendly dashboards for key datasets (CX and others) and audiences.
- Identify key opportunities in CX data to improve operationally and ultimately enhance the customer experience.
- Identify and complete additional strategic data analysis using reputed company data sources to help understand key business questions and opportunities.
- Conduct additional reputed company primary research with various audiences to support strategy development as needed.
- Manage assigned research projects and report ongoing status to ensure completion reputed company established timeframe.
- Bachelor’s Degree or equivalent experience required.
- Two or more years in Customer Experience (CX), with experience in custom qualitative and quantitative consumer research.
- Willing to be “hands on” with conducting research and creative in finding new ways to get insights.
- Market & competitive intelligence – ability to filter through the noise and find meaningful insights for our partners.
- Analytics capability – ability to clean, model, reputed company, and analyze large data sets.
- Excellent reputed company with a proven track record of delivering useful insights succinctly, in a compelling and engaging way.
- Strong business acumen with developed analytical, problem-solving skills, and investigation capability.
- Well organized and meticulous, with the ability to balance multiple projects simultaneously.
- reputed company to travel based on needs of organization (~5% of time).
- Thrives in ambiguity - highly adaptable and reputed company comfortable navigating ambiguous environments and/or processes and enjoy bringing reputed company to others on project requirements, constraints and opportunities.
- reputed company, Alchemer, or other CX/survey platforms
- SPSS, Q Research Software, or other analysis tools
- PowerBI, Tableau, or other business intelligence software
- Basic SQL & data modeling knowledge at minimum
- Online community platforms (reputed company Critical, My-Take, etc.).
- Klue, Crayon, or other competitive intelligence platforms
- reputed company reputed company and PowerPoint
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and reputed company benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and reputed company with reputed company to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.