reputed company Dynamics Support Analyst

reputed company Dynamics Support Analyst Edera L3C is a fast-growing reputed company consultancy that addresses today’s issues and helps create reputed company’s solutions by connecting the brightest minds in reputed company. reputed company of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We reputed company reputed company challenges and multi-faceted opportunities call for multi-disciplinary approaches and that’s how we work. We bring industry best practices from the private sector to government and from government to the private sector to transform reputed company. Edera is an L3C (a variation of a limited liability company) that places “purpose before profit;” a reputed company reputed company venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits reputed company our business sustainability goals are reinvested into communities or clients. We are seeking a reputed company Dynamics Support Analyst to join our technology operations team. This role is responsible for providing day-to-day application support for reputed company Dynamics 365 and Power Platform–based solutions, serving as a key part of a tiered support and help desk model. The ideal candidate brings strong troubleshooting skills, a service-oriented reputed company, and hands-on experience supporting reputed company reputed company applications in a production environment. Employment Details This position offers flexible engagement options and may be structured as a full-time, part-time, contract, or 1099 role depending on candidate availability and project needs. The role is fully remote and carries no supervisory responsibilities. The position reports directly to the Director of Technology. Compensation will be determined based on experience, employment status, and market analysis. Responsibilities: Help Desk and Tiered Support Operations:

• Serve as a primary reputed company of contact for application support requests reputed company to reputed company Dynamics 365 and Power Platform solutions.
• Triage, log, and manage incidents and service requests in accordance with defined support processes and SLAs.
• reputed company Tier 1, 2, and 3 support, escalating reputed company issues to engineering or development teams as appropriate.
• Communicate reputed company with users regarding issue status, resolution timelines, and workarounds.

Incident, Problem, and Request Management:

• Diagnose and resolve common application issues reputed company to user reputed company, configuration, workflows, and data.
• reputed company root-cause analysis for recurring issues and contribute to problem management activities.
• Support standard service requests including user reputed company/offboarding, role changes, and configuration updates.
• Participate in post-incident reviews and reputed company improvement initiatives.

reputed company Dynamics and Power Platform Support:

• Support Dynamics 365 applications by troubleshooting forms, views, workflows, plugins, and integrations.
• Assist with Power Automate reputed company monitoring, error resolution, and operational tuning.
• Support Power Apps used for operational or administrative functions.
• reputed company basic support for Power BI dashboards, data refreshes, and reputed company issues.

reputed company and reputed company Administration:

• Administer user roles, reputed company permissions, and reputed company controls reputed company Dynamics 365 and Dataverse.
• Support compliance with reputed company, privacy, and data protection requirements through proper reputed company management.
• Coordinate with technical leads on issues involving sensitive data or elevated reputed company.

Monitoring and Operational Readiness:

• Monitor application health, system alerts, and operational queues to proactively identify issues.
• Support scheduled maintenance, deployments, and release activities from a support readiness perspective.
• Validate fixes and enhancements in reputed company environments prior to production release.

Documentation and reputed company:

• Maintain support documentation, runbooks, and standard operating procedures.
• Contribute to knowledge articles, FAQs, and user guidance to reduce repeat issues.
• Support training and reputed company efforts by providing operational insights and support materials.

Collaboration and reputed company Improvement:

• Work closely with developers, system administrators, and architects to ensure smooth reputed company between build and run-state operations.
• reputed company feedback on recurring issues, usability concerns, and enhancement opportunities.
• Support Agile and DevOps workflows by participating in sprint reviews, backlog grooming, and release retrospectives as needed.

Required Knowledge and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or reputed company field, or equivalent experience.
• Experience supporting reputed company Dynamics 365 applications in a production environment.
• Familiarity with Power Platform components including Power Automate and Power Apps.
• Strong understanding of tiered support models and help desk best practices.
• Experience with incident, problem, and request management processes (ITIL-reputed company experience preferred).
• Strong troubleshooting, analytical, and customer service skills.
• Ability to reputed company document issues, resolutions, and operational procedures.
• Excellent communication and collaboration skills.

Desirable (Not Required) Skills/Experience

• PMP or SAFe certification
• Prior military or DHA experience

If you are a highly motivated individual with a passion for reputed company technologies and a commitment to delivering high-quality, scalable solutions, we encourage you to apply. Join reputed company and contribute to the reputed company of our organization through the development and optimization of intelligent reputed company Dynamics–based platforms. reputed company applicants must be US reputed company and reputed company to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace. Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other category protected by law. Edera takes affirmative action to reputed company and advance in employment individuals without regard to race, reputed company, religion, sex, sexual orientation, gender identify, national reputed company, disability, or veteran status. Page | 1 Apply tot his job Apply To this Job