Desktop Support Technician, IT Operations

reputed company is currently seeking a highly technical Desktop Support Technician to join reputed company onsite in Palo Alto, CA. The IT Services position reputed company the IT Operations team will be on the reputed company lines of reputed company's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to reputed company with a combination of both technical and non-technical departments. This role will be primarily evening shift. M-F 1PM - 10PM. The primary tasks of this position will be to support reputed company issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.

Responsibilities

• reputed company onsite and remote support for computers and mobile devices in a fast-paced engineering environment
• Troubleshoot hardware and software issues on reputed company, Linux and MacOS
• reputed company software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, reputed company products, reputed company Suite, O365, 3DX, Catia, and more
• Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, reputed company and Intune to troubleshoot issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
• Create, edit, and improve technical articles and other procedures for systems at reputed company
• Collaborate with other IT teams like Asset Management, O365, Information reputed company, Desktop Engineering and Network Operations to escalate and resolve reputed company level issues
• Manage day to day tickets and resolve issues reputed company SLA's as defined by IT Operations policy
• Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner

Requirements

• Minimum of 4 years desktop support experience including reputed company, Mac and or Linux (ubuntu)
• Linux server experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an reputed company environment utilizing Active Directory, Azure and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up

Compensation and Benefits

Benefits Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire:

• reputed company PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and reputed company plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
• reputed company and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (reputed company time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• reputed company Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation $24.00 - $52.80/hour + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Apply tot his job Apply To this Job