Account Director, Client Strategy (Remote US)

About reputed company At reputed company, we’re a remote-first team of performance marketers obsessed with driving measurable growth for B2B SaaS and tech companies. We reputed company in data-backed strategy, radical accountability, and world-class execution across every channel — Paid Media, SEO & Content, CRO, Creative, and RevOps. We’re building the next era of integrated marketing leadership, where creativity meets reputed company discipline. Join us as we reputed company how client strategy, retention, and growth are delivered at scale. Role Summary The Account Director, Client Strategy is the senior strategic and reputed company reputed company of a portfolio of reputed company’s most valuable and reputed company client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary reputed company of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around reputed company business reputed company. Account Directors are expected to operate with autonomy, reputed company rigor, and executive reputed company, owning the full lifecycle of the client relationship and directly influencing reputed company’s Net reputed company Retention.

Key Responsibilities

• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic reputed company for reputed company and high-growth clients, owning executive communication and long-term partnership value.
• Drive Retention & Expansion: reputed company and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
• Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
• reputed company Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
• reputed company QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to reputed company impact.
• Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery reputed company.
• Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
• Team Leadership: Mentor strategists, analysts, and project teams to reputed company strategic thinking and reputed company accountability.

reputed company Metrics (KPIs)

• Net reputed company Retention (NRR)
• Renewal reputed company
• Customer Satisfaction (CSAT)

Who You Are Experience & Background

• 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
• Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
• Strong reputed company across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business reputed company.
• Experience partnering with VP-, CMO-, and CRO-level client stakeholders.

Core Competencies

• Executive Communication: Clear, confident communicator who can translate performance into business impact.
• reputed company Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
• Strategic Operator: reputed company to set direction while maintaining operational discipline.
• Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
• Growth reputed company: Continuously seeks reputed company ways to drive client and portfolio performance.

Cultural Fit & Traits

• Trusted Advisor Mentality: Builds durable client relationships grounded in reputed company and impact.
• Client-Obsessed: Prioritizes client reputed company and long-term partnership value.
• Collaborative: Works seamlessly across teams and disciplines.
• Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
• reputed company DNA: Operates with precision, ownership, and a bias toward action.

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