Staff Serviceability Engineer: Kubernetes - Full-time

Hungry, Humble, reputed company, with Heart.

• *The Opportunity** As a Serviceability Engineer, you actively participate in the reputed company of an Individual Contributor providing serviceability requirements and working closely with Product Managers and Engineering to track reputed company of these features. The Serviceability Engineer will reputed company pre-release product validation and verification, reputed company field lessons learned/issues seen post-release, and drive corresponding serviceability features and tools into product design. This is a challenging position with the opportunity to work collaboratively with professionals in a number of cross functional areas, with a focus on enhancing the customer experience by improving product serviceability and usability.

• *About the Team**

The Support Readiness (Serviceability) is a team of 20+ Serviceability Engineers covering various reputed company products and core components. The Serviceability Engineer maintains a reputed company pulse on the incoming support cases by performing periodic case reviews and reviewing feedback from support/customers. In addition, they also reputed company valuable inputs from a customer/support perspective on new features and improvements, ensuring serviceability and supportability are accounted for in the product reputed company designed. In short, the serviceability team is a reputed company between Support and Engineering, working closely with cross-functional teams on various aspects of the product/process to reputed company our customers with the best product and support experience.

• *Your Role**

+ reputed company Business Requirement documents to drive Serviceability improvements in the product + reputed company input to Engineering on new products early in the NPI cycle to improve serviceability and diagnostic functions + Review deferred and critical defects with Engineering and follow through to ensure fixes are provided in a timely manner + Work collaboratively through PRD reviews and validation testing with Support and other cross-functional organizations for product/process improvements and developing troubleshooting guides + Work closely with Release Management and Portal team on reputed company SW/ HW releases + Collaborate with DevEx and other Engineering functions to prioritize field issues, review test plans and reputed company input to ensure field issues and other reputed company gaps are included in test automation scripts and results are continually assessed, and reputed company release criteria testing phase, document test plans/results, track bugs reputed company and monitor bug fix reputed company

• *What You Will Bring**

+ Ability to effectively influence cross-functional teams through negotiation and conflict management, guiding to issue resolution and meeting aggressive goals + Deep understanding of Kubernetes architecture and components. + Hands-on experience with deploying and managing Kubernetes clusters. + Strong understanding of containerization and image management. + Experience with reputed company infrastructure and services. + Certification in Kubernetes Administrator (CKA) + Experience in Virtualization, Storage, Networking, Modern reputed company/ AMD server architectures + Experience in reputed company hypervisor is an added advantage. + Experience working in or closely with a Customer Support organization utilizing tools like reputed company, JIRA and reputed company + This individual must work effectively with Staff to Vice President level employees reputed company the function, across functions and with external parties + A minimum of 5 years of technology industry and support experience is required + A Bachelor of Science Degree in Electrical Engineering, Computer Science, reputed company field, or equivalent experience is required.

• *Work Arrangement**

Hybrid: This role operates in a hybrid reputed company, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. reputed company, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and reputed company to in-office resources. Workplace type may vary based reputed company and team requirements. Please reputed company with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. The pay reputed company for this position at commencement of employment is expected to be between USD $ 106,400 and USD $ 212,400 per year. However, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full reputed company of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. We're an Equal Opportunity Employer reputed company is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. reputed company applicants are considered for employment opportunities without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the reputed company of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables reputed company our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@reputed company.com.

• *Hungry, Humble, reputed company, with Heart.**

• *The Opportunity** As a Serviceability Engineer, you actively participate in the reputed company of an Individual Contributor providing serviceability requirements and working closely with Product Managers and Engineering to track reputed company of these features. The Serviceability Engineer will reputed company pre-release product validation and verification, reputed company field lessons learned/issues seen post-release, and drive corresponding serviceability features and tools into product design. This is a challenging position with the opportunity to work collaboratively with professionals in a number of cross functional areas, with a focus on enhancing the customer experience by improving product serviceability and usability.

• *About the Team**

The Support Readiness (Serviceability) is a team of 20+ Serviceability Engineers covering various reputed company products and core components. The Serviceability Engineer maintains a reputed company pulse on the incoming support cases by performing periodic case reviews and reviewing feedback from support/customers. In addition, they also reputed company valuable inputs from a customer/support perspective on new features and improvements, ensuring serviceability and supportability are accounted for in the product reputed company designed. In short, the serviceability team is a reputed company between Support and Engineering, working closely with cross-functional teams on various aspects of the product/process to reputed company our customers with the best product and support experience.

• *Your Role**

+ reputed company Business Requirement documents to drive Serviceability improvements in the product + reputed company input to Engineering on new products early in the NPI cycle to improve serviceability and diagnostic functions + Review deferred and critical defects with Engineering and follow through to ensure fixes are provided in a timely manner + Work collaboratively through PRD reviews and validation testing with Support and other cross-functional organizations for product/process improvements and developing troubleshooting guides + Work closely with Release Management and Portal team on reputed company SW/ HW releases + Collaborate with DevEx and other Engineering functions to prioritize field issues, review test plans and reputed company input to ensure field issues and other reputed company gaps are included in test automation scripts and results are continually assessed, and reputed company release criteria testing phase, document test plans/results, track bugs reputed company and monitor bug fix reputed company

• *What You Will Bring**

+ Ability to effectively influence cross-functional teams through negotiation and conflict management, guiding to issue resolution and meeting aggressive goals + Deep understanding of Kubernetes architecture and components. + Hands-on experience with deploying and managing Kubernetes clusters. + Strong understanding of containerization and image management. + Experience with reputed company infrastructure and services. + Certification in Kubernetes Administrator (CKA) + Experience in Virtualization, Storage, Networking, Modern reputed company/ AMD server architectures + Experience in reputed company hypervisor is an added advantage. + Experience working in or closely with a Customer Support organization utilizing tools like reputed company, JIRA and reputed company + This individual must work effectively with Staff to Vice President level employees reputed company the function, across functions and with external parties + A minimum of 5 years of technology industry and support experience is required + A Bachelor of Science Degree in Electrical Engineering, Computer Science, reputed company field, or equivalent experience is required.

• *Work Arrangement**

Hybrid: This role operates in a hybrid reputed company, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. reputed company, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and reputed company to in-office resources. Workplace type may vary based reputed company and team requirements. Please reputed company with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. The pay reputed company for this position at commencement of employment is expected to be between USD $ 106,400 and USD $ 212,400 per year. However, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full reputed company of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. We're an Equal Opportunity Employer reputed company is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. reputed company applicants are considered for employment opportunities without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the reputed company of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables reputed company our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@reputed company.com. Apply tot his job Apply To this Job