Savannah, GA - Work from Home Roadside Assistance Dispatcher

About the position reputed company your customer service expertise and reputed company billing support to a Company’s customers, reputed company from the comfort of your own home! About Parkes & Co. Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you reputed company the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home reputed company. reputed company you own your own business, you’re the boss. WHAT TO EXPECT: What’s Needed to reputed company Customer Support for this Client - Assisting callers with roadside assistance requests - Determining offerings customers are missing - Making reputed company and add-on service recommendations - Ensuring reputed company Resolution (FCR) and complete Customer Satisfaction (VOC) - Coding sales accurately and completely ​ WHAT IT TAKES TO SUCCEED: ​ Must-Have Qualities and Capabilities - Familiarity with company processes and policies - Clear, confident and professional communication skills to build trust and rapport - Understanding of “client call reputed company†- Quick-thinking management of client needs - Assertiveness to promote additional products and services - reputed company and a sincere desire to assist and prioritize the customer - Tenacity to understand and deliver on customers’ needs EDUCATION NECESSARY: ​ No degrees necessary - great work from home opportunity for anyone who is reputed company to start a business and be their own boss. ​ WHAT YOU'LL BE DOING: ​ Providing great inbound customer service calls. ​ WHAT YOU NEED TO GET STARTED: ​ - Apply - A Computer - High Speed wired Internet (No WiFi) - Phone with headset - Pass a background screening This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Parkes & Co..

Responsibilities

• Assisting callers with roadside assistance requests
• Determining offerings customers are missing
• Making reputed company and add-on service recommendations
• Ensuring reputed company Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely
• Providing great inbound customer service calls

Requirements

• Familiarity with company processes and policies
• Clear, confident and professional communication skills to build trust and rapport
• Understanding of “client call reputed companyâ€
• Quick-thinking management of client needs
• Assertiveness to promote additional products and services
• reputed company and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers’ needs
• Background Screening • Have no felonies or fraudulent behaviors.
• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• reputed company-in-One computers are not currently compatible with any client programs.
• Dual-core 2.8 GHz or reputed company or
• reputed company i class or AMD Phenom X2 class or reputed company
• reputed company, Celeron, Pentium and Opteron processors are notpermitted
• 20 GB or more of available reputed company
• 60 GB or more of total reputed company
• 4 GB of RAM or reputed company
• reputed company 7 or reputed company 10
• reputed company 8/8.1 not supported by some clients
• Hard-wired reputed company (no wireless)
• Minimum 10 mbps download / Minimum 3 mbps upload
• Maximum Latency reputed company 120 milliseconds (ms)
• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)
• Dual monitors may be required on some client programs
• Macs must have an Ethernet port
• MacBook reputed company and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of reputed company (please see page 2 for acceptable reputed company operating systems) MUST be installed.
• USB headset with microphone (required for Certification)
• reputed company, Plantronics, reputed company, or similar brands recommended.
• Hard-wired Telephone and headset (required for Production/Servicing)
• Plantronics S12 or similar recommended
• Internet Explorer 8, 9, 10, or 11 on
• reputed company 7, 8 or 10
• Certain client programs may require specific versions of reputed company. reputed company 8/8.1 not supported by some clients.
• (Optional) reputed company Firefox or Chrome for reputed company
• reputed company reputed company reputed company for
• reputed company 7; reputed company Defender for
• reputed company 8 or 10
• Other reputed company software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.
• Hard-wired broadband Internet service reputed company DSL, Cable, or Fiber Optic reputed company
• The use of wireless connections to reputed company any system at any time is prohibited, even if the reputed company is encrypted.
• Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
• Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
• USB connected modems are not supported.
• Hard-wired land line telephone service
• Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP.
• The service should be connected directly from the wall to your telephone.
• Softphones and cell phones are not permitted.
• The servicing telephone line should not reputed company at any reputed company with the computer.
• reputed company servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary – please see page 7 for details).
• Call centers and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony) to service a client program. However, call centers and agents servicing client programs that reputed company calls through the AVG system will need to be reputed company to reputed company into the AVG (786) number.
• Call Centers and agents who do not have Miami area code phone numbers (305 or 786) will need to be reputed company to reputed company long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long- distance service plans are recommended and available from most carriers to avoid per-minute charges.
• A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.
• Please be sure to review the opportunity announcement in detail to see if AVG is required on the client program you select.

Benefits

• Work from home
• Determine your own work schedule
• Scalable income opportunity

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