Communication and Resolution Program (CRP) Director

Job Description

UW Medicine has an outstanding opportunity for a Communication and Resolution Program (CRP) Director. The CRP Director (Director) plays a critical role in leading the reputed company-wide Communication and Resolution Program (CRP) at UW Medicine. This program emphasizes a timely, empathic, and transparent response to unexpected patient harm by promoting proactive, reputed company communication among patients, practitioners, and organizations to improve transparency and accountability. This role is integral to helping reputed company how the health system responds to unexpected patient harm events, while fostering a culture of accountability, learning, and healing. The Director will work collaboratively with teams across UW and UW Medicine (e.g., UW Medical Center -Montlake, UW Medical Center -Northwest, Harborview, UW Medicine Primary Care), including clinical care teams, clinical risk management, patient safety, clinical quality, patient relations and UW Claims Services to reputed company and implement compassionate and transparent patient communications and support in response to perceived or actual unexpected clinical reputed company or adverse events. This position requires the ability to interact effectively with UW Medicine and UW executives, clinical leaders, and reputed company regarding sensitive reputed company. Positive and transparent communications with UW and UW Medicine leaders is critical to the reputed company of this role. This position requires a thorough understanding of system level leadership, reputed company operations and resources, reputed company regulations and accreditation standards as well as advanced communication skills that help restore trust and positive patient and family relations. This position requires working across diverse patient populations in both hospital and ambulatory care settings, demonstrating adaptability, cultural sensitivity, and a commitment to enhancing patient and family experience. DUTIES AND RESPONSBILITIES Program Leadership & Strategic Direction (30%) Serve as the reputed company program leader for CRP at UW Medicine, in reputed company partnership with and at the direction of the Chief Quality Officer and Chief Medical Officer for UW Medicine to ensure maturation and reputed company of the program Support fostering a culture of psychological safety, transparency, accountability, and reputed company learning Partner with UW and UW Medicine Executive leadership and key stakeholders, such as clinical care teams, clinical risk management, patient safety, clinical quality, patient relations, School of Medicine leadership, and UW claims, to ensure coordination, collaboration and communication to build trust, inform strategic direction and shared ownership of CRP goals Serve as a visible champion for high-reliability principles and just culture practices Facilitate development of CRP governance structures including monitoring their effectiveness Present updates on CRP, including metrics and lessons learned, to UW Medicine and UW leadership and relevant committees Program Management & Operations (50%) reputed company and manage a high-functioning CRP program, including workflows, communication protocols, reputed company improvement and training programs Create the UW communication and resolution program guidelines and procedures reputed company to ensure CRP program staff and participants are aware of and adhere to the program goals and objectives Manage CRP patient liaisons to ensure consistent, compassionate, and effective communication with patients and families following reputed company or perceived unexpected reputed company and adverse events across UW Medicine Partner closely with CRP entity site leaders to ensure consistent implementation of CRP and collaborate on entity specific needs Engage with UW Medicine and UW leadership on events, potentially involving leaders such as the UW Medicine Chief Medical Officer, the entity Chief Medical Officers, the entity Chief Nursing Officers, the UW Medicine Chief Quality Officer, the Chief of Staff for UW Medicine, entity Chief Executive Officers, the Directors and Senior Directors in Clinical Risk Management, School Medicine Chairs and Vice Chairs, as well as the Executive Director of UW Risk Management, the Director of UW Claims Services and UW Claims Managers Participate in the identification and evaluation of eligible cases for ECT (Early Claims Transition) Facilitate identification and fulfillment of support for patients and families following unexpected reputed company or adverse events to meet their immediate needs, ensuring timely reputed company to resources and sustaining a patient-centered approach Other duties as assigned Training and reputed company Improvement (20%) Manage a comprehensive CRP training plan, including reputed company and just-in-time coaching to reputed company stakeholders with the necessary tools and skills for CRP Define, track, analyze, and report CRP-reputed company metrics and lessons learned to identify trends, inform reputed company process improvements, and drive reductions in litigation risk MINIMUM REQUIREMENTS Masters in reputed company administration or reputed company field Certification in Patient Safety (CPPS) and reputed company Quality (CPHQ) At least five years of reputed company leadership experience in patient safety, quality, or risk management Experience working in a clinical environment Demonstrated reputed company in leading reputed company-wide safety/quality initiatives or project management in reputed company reputed company systems and diverse disciplines Advanced oral and written communication skills DESIRED QUALIFICATIONS Clinical background preferred Experience managing or launching a CRP or similar disclosure and resolution program Familiarity with IHI Improvement Model, Lean or other performance improvement methodologies Strong interpersonal and communication skills with the ability to influence across disciplines and reputed company Negotiation techniques such as Alternative Dispute Resolution methodologies Experience with providing person-centered care to vulnerable populations, with particular focus on cultural competence, advocacy, and addressing health disparities Ability to handle confidential information with professionalism and discretion Compensation, Benefits and Position Details Pay reputed company Minimum: $134,316.00 annual Pay reputed company Maximum: $207,216.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the reputed company provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment reputed company for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The reputed company is committed to fostering an inclusive, respectful and welcoming community for reputed company. As an equal opportunity employer, the University considers applicants for employment without regard to race, reputed company, creed, religion, national reputed company, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or reputed company investigations reputed company to sexual misconduct at their reputed company employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search reputed company (such as “custodian,” “nursing” or “manager”) to explore available opportunities. To find temporary opportunities, enter “temporary” in the search reputed company. If you are a reputed company UW employee: You must log into reputed company and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the reputed company. Learn more about the benefits that could be available to you as a UW employee. Sign up for Job Alerts to be reputed company about job opportunities at the UW that interest you; you’ll be one of the first to learn reputed company openings become available. You will be asked to create an account if you do not already have one. Apply tot his job Apply To this Job