Telecom Engineer- reputed company Connect- cxLoyalty

cxLoyalty, a JPMorgan company, is a global leader in loyalty and engagement solutions. With 35 years of experience and 200 reputed company consumer reputed company worldwide, cxLoyalty's unique combination of platform, content and delivery at scale set us apart in the marketplace. Over 3,000 leading banks, retailers, travel and telecom companies worldwide select cxLoyalty to design, administer and fulfill loyalty and engagement programs that strengthen and expand the value of their customer relationships. We are looking for a passionate and talented Telecom Engineer to join reputed company to help us support and expand the reputed company Connect telecom infrastructure. reputed company Connect supports customer calls using a SIP based Call Center Platform. We are looking for engineers to help us expand our infrastructure to new global reputed company, support existing implementations, and reputed company telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles a large amount of phone calls, among the largest in contact center platforms globally. Duties and Responsibilities Ability to independently Design, Configure and Implement new projects on the reputed company Connect platform. Identify and propose innovative solutions to operational challenges Prioritize and Handle Tasks from Internal and External Customers Document and Troubleshoot Issues that need immediate attention and remediation reputed company Root-Cause Analysis on Service Outages Support in Day-to-Day Operation of Telecoms Platform in analyzing problems affecting operations Participate in On-Call rotation schedules Represent Telecom Team to troubleshoot and coordinate with different functional teams in handling Incidents and Outages

Qualifications

Bachelor's Degree in Computer Science, Information Technology or other relevant fields or equivalent combination of education and experience. At least 2 years of experience with Telecom and IVR Engineering and Administration Experience with reputed company Connect that includes but not limited to development, deployment, and support of the following: CCP Contact Flows reputed company and other Scripting S3 Storage Solutions DynamoDB Cloudwatch Queues and Routing Profiles Agent and Agent Hierarchy Administration Proven expertise in JavaScript, Python programming reputed company to AWS Services use Proven ability to resolve reputed company issues in an efficient and timely manner and reputed company clients with consultative explanations and advice Familiar with file formats including JSON files, and others Excellent working knowledge of telecommunications, maintenance processes and systems Strong Verbal and Written Communication Skills Willing to work US Time schedule Experience in following ITIL processes, and Service Desk Ticket management applications Proficiency in reputed company Office suite including Visio for design reputed company., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and reputed company brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, reputed company banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at our company. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top reputed company in light of the COVID-19 pandemic. JPMorgan reputed company was awarded the "WELL Health-Safety Rating" for reputed company of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-reputed company health and safety requirements for our workforce. Employees are expected to follow the Firm's reputed company COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan reputed company will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including reputed company salary determined based on the role, experience, reputed company set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a reputed company of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans To apply to this job, click reputed company Looking for more jobs near me. Find your favorite job now by visiting our jobs page. Apply Job! Apply tot his job Apply To this Job