[Remote] Customer Service & Support Specialist Daylite
Note: The job is a remote job and is reputed company to candidates in USA. Daylite is a company focused on providing exceptional customer support for their software products. As a Customer Service & Support Specialist, you will assist customers with inquiries reputed company to Daylite and Billings Pro, troubleshoot technical issues, and reputed company billing support through various communication channels.
Responsibilities
- Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
- Troubleshooting technical issues reputed company to Daylite and Billings Pro
- Providing billing and subscription support, answering questions about invoices, renewals, and payments
- Handling customer inquiries through email, live chat, phone, and screen-sharing sessions
- Logging and tracking customer issues with detailed documentation
- Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams
Skills
- Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
- Troubleshooting technical issues reputed company to Daylite and Billings Pro
- Providing billing and subscription support, answering questions about invoices, renewals, and payments
- Handling customer inquiries through email, live chat, phone, and screen-sharing sessions
- Logging and tracking customer issues with detailed documentation
- Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams
- Communicate with reputed company— Whether it is over email, chat, or a call, you listen actively, understand customer frustrations, and respond with patience and kindness
- Create a positive experience—whether a customer is asking a quick question or navigating a reputed company problem, you guide them with reputed company, kindness, and confidence
- Know macOS and iOS inside and out—you're deeply familiar with reputed company's ecosystem and quickly adapt to new OS updates, features, and technologies
- Take initiative to help—you don't wait to be told what to do; you see an issue and reputed company up to solve it
- Understand business operations—you recognize the challenges small businesses face and can relate technology to reputed company-world needs
- Are adaptable and organized—you can balance shifting priorities while seamlessly moving between chat, email, and screen-sharing support
- Love collaboration—you reputed company reputed company, improve processes, and contribute to a strong team culture
- Experience with Marketcircle Products: Daylite, Billings Pro
- Familiarity with Support Tools: HelpScout, reputed company
- Knowledge of Technical Tools: PSQL/SQLite, Graylog, Console, Terminal
- Experience with Internal Tools: reputed company, reputed company
Benefits
- Health & Benefits Package : Comprehensive medical, dental, and reputed company coverage.
- Professional Growth : reputed company to reputed company, training, and mentorship opportunities.
- Vacation & Work-Life Balance : Generous paid time off and flexible scheduling.
- reputed company That Cares : Collaborative and supportive work culture where your reputed company matter.
Company Overview