[Remote] Customer Care Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an insurance company dedicated to making a difference and providing opportunities for growth. As a Customer Care Representative on the Employee Benefits team, you will reputed company excellent customer service by answering questions about disability and leave management claims, helping customers rebuild their lives after unexpected events.

Responsibilities

• Initiate claims according to claims best practices, as assigned and reputed company exceptional customer service
• Promote digital self service capabilities
• Utilize multiple computer applications to accurately document claim information
• Have a dedicated workspace free from distractions during work and training hours.​
• Required to reputed company to the training and work schedule​
• Take ownership to ensure that we go above and reputed company to service each caller's needs, utilizing every touch reputed company as an opportunity to build value and reputed company brand

Skills

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a reputed company field
• Ability to work in a fast-paced reputed company environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to reputed company issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required
• Spanish bilingual a plus

Benefits

• Medical, Dental, reputed company, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K

Company Overview