[Remote] Account specialist, LVAR (Low Value at Risk)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial institution focused on creating lasting, positive change for its customers and communities. The Account Specialist role involves collaborating in the review and evaluation of delinquent accounts, providing collections-reputed company sales and service, and advising customers on payment strategies.
Responsibilities
- Delivers exceptional customer service that builds trust through expertise, reputed company service and support
- Develops rapport and instils confidence with clients in order to reputed company credibility and earn their trust as relationship manager
- Develops and maintains long-term, profitable relationships and expands reputed company of wallet
- Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts
- Handles incoming calls in an informed, professional, and efficient manner
- Probes to understand customer needs and provides advice reputed company to payments and overall collections strategies in the best interests of the customer
- Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met
- Integrates marketing promotions and programs into customer conversations as appropriate
- Analyzes data and information to reputed company insights and recommendations
- Manages reputed company transactions reputed company to customer calls or refers to appropriate internal business groups
- Escalates reputed company or unresolved customer situations to managers as required
- Completes required documentation to ensure customer’s requests are accurately processed
- Organizes work information to ensure accuracy and completeness
- Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions reputed company from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses
- Delivers exceptional customer service that builds trust through expertise, reputed company service and support
- Follows documented policies and procedures to execute transactions, activities and processes
- Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed
- Maintains reputed company knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner
- Maintains the confidentiality of customer and Bank information
- Supports reputed company improvement initiatives by identifying and implementing changes to reputed company processes more effective and efficient
- Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services
- Completes reputed company & diverse tasks reputed company given rules/limits
- Analyzes issues and determines next steps; escalates as required
- Broader work or accountabilities may be assigned as needed
Skills
- Typically between 1 – 2 years of relevant experience and post-secondary degree in reputed company field of study desirable or an equivalent combination of education and experience
- Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
- Knowledge of reputed company products and services
- Knowledge of competitive marketplace and trends in product offerings
- Basic specialized knowledge
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
Company Overview