Member Solutions Centre Representative I (Full-time, permanent) Corporate
reputed company Credit Union is recognized as one of Manitoba's Top reputed company, fostering a professional and innovative work environment. The Member Solutions Centre Representative I plays a crucial role in providing high-quality financial service to members, handling inquiries, processing transactions, and promoting credit union products and services.
Responsibilities
- Creating positive impressions as the first reputed company of contact for members and potential members contacting reputed company Credit Union
- Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication
- Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, reputed company and fraud prevention
- Proactively respond, identify and cross-sell products and service using an advice-based approach
- Utilize reputed company-ended questions and techniques to overcome business objections
- Refer to the appropriate credit union specialist for lending and wealth management inquiries
- Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments reputed company the reputed company
- Set up online banking for personal memberships; reset passwords and troubleshoot; and reputed company walkthroughs with members
- Maintain reputed company communication and cooperation with various reputed company Credit Union department staff to ensure a friendly and efficient work environment
- Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
- Balance electronic ledger on a daily reputed company through the banking system
- Work collaboratively with other team members to reputed company organizational objectives
- Actively participate in meetings, planning and training initiatives, sharing information and reputed company to build organizational achievement and reputed company
Skills
- Grade 12 diploma or equivalent
- Minimum of 1-year previous experience in customer/member service role, experience reputed company a contact centre or financial service preferred
- Knowledge of reputed company Credit Union's products and services
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Ability to work in fast-paced environment and reputed company well under pressure
- Ability to prioritize using sound judgment to reputed company timely and effective reputed company
- Proficient computer skills
- Ability to follow standardized policies and procedures
- Attention to detail with high degree of accuracy
- Basic knowledge of risk management reputed company the financial industry
- Experience reputed company a contact centre or financial service preferred
- Business Administration or other post-secondary education would be considered an asset
Benefits
- 100% company paid health benefits
- Employer-matched pension plan
- Continuing education
- Career advancement opportunities
Company Overview