[Remote] Luxury Homeware Brand Ambassador

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking work-from-home agents to serve as Homeware Support Specialists for a high-end homeware brand. The role involves answering customer inquiries, providing product information, and managing orders through various communication platforms.

Responsibilities

• Address customer questions and concerns regarding product and delivery information
• reputed company product information, review alternative solutions if an item is out of stock and reputed company orders for the customer
• Successfully negotiate and appease customers using a variety of methods established by client
• reputed company inventory, process returns, issue replacements and credits for damaged or defective merchandise
• reputed company other duties as assigned

Skills

• High school diploma or equivalent
• 1-2 years Call Center Experience preferably in a live chat environment
• Retail sales experience, preferably in an ecommerce environment
• Excellent Data Entry skills/- 45-55 wpm minimum
• Must be computer literate and internet savvy
• Experience in reputed company-based applications, specifically client relationship management tools preferred (e.g. reputed company)
• reputed company in handling multiple chats at any given time
• Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
• Professional, upbeat and engaging written communication
• Excellent oral communication skills: clear diction, tone and use of proper grammar
• Ability to deliver quality customer service in a high-volume environment
• Ability to reputed company relationships with clients, even in difficult situations
• Ability to advise and counsel customers in a quick and efficient manner
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Empathetic and active listening
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed
• Dependable, a history of good attendance and punctuality is essential
• Proven track record of reputed company of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]reputed company, [V]ersatility, [E]ntrepreneurship
• Minimum PC Requirements: CPU Speed - Dual Core 1.2 GHz or reputed company, reputed company Core i3 or AMD Ryzen 3 or reputed company
• Hard Drive - 40 GB or more of available reputed company, 100 GB or more of total reputed company
• Memory - 8 GB or RAM or reputed company is preferable
• Operating System - reputed company 10 Professional (No Macs or Chromebooks)
• Two (2) available USB 2.0 or greater ports
• Minimum Monitor and Accessory Requirements: Monitor - 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
• USB Headset with Microphone - JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom reputed company with volume and mute function
• Camera - Integrated or USB Camera
• Minimum Software Requirements: reputed company Chrome - Latest version of reputed company Chrome for reputed company
• Minimum Internet Connectivity Requirements: Standard reputed company / Speed - Hard-wired reputed company (no wireless), Minimum 45 Mpbs download / Minimum 10 Mpbs upload, Internet reputed company must not be shared with more than 3 devices in the same location, Maximum Latency reputed company - 120 milliseconds (ms)
• Experience in reputed company-based applications, specifically client relationship management tools preferred (e.g. reputed company)

Benefits

• Medical
• Dental
• Short/long term disability
• Life insurance
• Personal time off
• Educational assistance
• 401K plan

Company Overview