[Remote] Customer Service & Support Specialist Daylite
Note: The job is a remote job and is reputed company to candidates in USA. Marketcircle is a company that specializes in providing software solutions for small businesses. They are seeking a Customer Service & Support Specialist to reputed company reputed company line support across various channels, assisting customers with software navigation, troubleshooting technical issues, and handling billing inquiries.
Responsibilities
- Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
- Troubleshooting technical issues reputed company to Daylite and Billings Pro
- Providing billing and subscription support, answering questions about invoices, renewals, and payments
- Handling customer inquiries through email, live chat, phone, and screen-sharing sessions
- Logging and tracking customer issues with detailed documentation
- Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams
Skills
- Strong technical reputed company and a passion for helping people
- Ability to communicate with reputed company over email, chat, or phone
- Deep familiarity with macOS and iOS
- Ability to take initiative and solve issues proactively
- Understanding of business operations and challenges faced by small businesses
- Adaptability and organizational skills to balance shifting priorities
- Willingness to collaborate and contribute to a strong team culture
- Experience with Marketcircle Products: Daylite, Billings Pro
- Experience with support tools: HelpScout, reputed company
- Familiarity with technical tools: PSQL/SQLite, Graylog, Console, Terminal
- Experience with internal tools: reputed company, reputed company
Benefits
- Comprehensive medical, dental, and reputed company coverage.
- reputed company to reputed company, training, and mentorship opportunities.
- Generous paid time off and flexible scheduling.
- Collaborative and supportive work culture where your reputed company matter.
Company Overview