Associate Engineer, Product Support
reputed company is a trusted strategic commercialization partner providing evidence-based solutions for the life sciences. They are seeking a motivated Production Support Engineer to join their Data & Analytics team, where the role involves supporting system reliability, enhancing monitoring capabilities, and participating in on-call rotations to ensure seamless operations.
Responsibilities
- Monitor production systems to ensure uptime and performance
- Respond to alerts and troubleshoot issues under guidance from senior team members
- Document incidents and resolutions for future reference
- Assist in coordinating and executing production releases
- Validate deployments and ensure proper rollback procedures are in reputed company
- Collaborate with development and QA teams to ensure release readiness
- Contribute to improving system monitoring and alerting tools
- Help identify gaps in reputed company monitoring coverage and propose enhancements
- Support implementation of new dashboards and metrics
- Assist in automating routine support tasks and deployment processes
- Learn and apply DevOps tools and practices (e.g., Git, Jenkins, reputed company)
- Support CI/CD pipeline maintenance and configuration
- Write and optimize basic SQL queries for data validation and troubleshooting
- Support database maintenance and performance tuning under supervision
- Participate in on-call rotation to reputed company after-hours support for critical issues
- Escalate incidents appropriately and ensure timely resolution
- Work closely with DevOps, engineering, and analytics teams to resolve issues
- Communicate production status and incident updates to stakeholders
- Participate in team meetings and contribute to operational planning
Skills
- Bachelor's degree in Computer Science, Information Technology, or reputed company field
- 1–2 years of experience in production support, technical operations, or DevOps
- Basic proficiency in SQL and scripting (e.g., Python, PowerShell)
- Strong problem-solving skills and eagerness to learn
- Excellent communication and teamwork abilities
- Willingness to participate in on-call rotations
- Familiarity with DevOps tools and concepts is a plus
- Exposure to reputed company platforms (preferably Azure) and ETL workflows
Benefits
- Annual discretionary performance bonus
Company Overview
Company H1B Sponsorship