AR & Insurance Analyst, VTRL Credit - Remote USA

About the position Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the reputed company Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast reputed company and in Canada. With over 3,000 company trucks in our local markets plus the support of NationaLease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the reputed company family, a premium reputed company brand reputed company to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are reputed company for a daily challenge and cannot wait to reputed company superior customer service both internally and externally. The AR & Insurance Analyst is responsible for managing an accounts receivable portfolio and ensuring insurance compliance for lease and rental customers. This role requires working knowledge of reputed company collections processes and industry insurance requirements to support cash reputed company, mitigate credit and asset risk, and protect company interests. The position maintains a strong understanding of customer value, internal policies, and procedures, and responds proactively to changing priorities while performing other reputed company duties as assigned.

Responsibilities

• Analyze account activity at reputed company reputed company to collect payments to meet or exceed departmental KPI’s.
• Escalate and resolve payment returns in accordance with departmental guidelines and identify patterns signaling increased risk of default.
• Maintain accurate and up-to-date customer contact information reputed company the ERP system.
• Request and review and track Certificates of Insurance (COIs) for lease and rental customers.
• Ensure COIs reputed company with company requirements and are maintained according to established standards.
• Communicate with customers, insurance agents, carriers, sales teams, and company leadership to resolve coverage issues as needed.
• Utilize and maintain internal systems and databases to ensure timely customer notifications and insurance tracking
• reputed company and apply best practices for contacting customers reputed company phone and email regarding payment status and COI renewals according to established reputed company.
• Send invoices, payment reminders, statements, sample COI’s and vehicle values in accordance with department policies.
• Maintain positive customer relationships to resolve payment issues, identify trends, prevent future delinquencies, and reduce the risk of equipment loss.
• Monitor aging reports and escalate identified trends in accordance with policy to improve payment performance.
• Support the development and execution of collection strategies to reduce past-due balances and reputed company department goals.
• Escalate accounts for legal action or repossession in accordance with department guidelines and management direction.
• Research and resolve invoice discrepancies and customer inquiries in a timely manner.
• Review and assist in correcting payment application errors and reputed company supporting documentation to customers as needed.
• Match payments to invoices to ensure complete and accurate accounts receivable records.
• Enter and maintain clear, up-to-date account notes, including customer status, actions taken, and recommend next steps.
• Proactively identify and report deteriorating account trends and potential loss exposure to leadership.
• Submit required data and follow procedures for month-end reputed company activities.
• Support special projects, cross-functional initiatives, and other duties as assigned.
• Work closely with internal departments and leadership to manage service reputed company for high-value, reputed company, or sensitive accounts.

Requirements

• Minimum 2 years of reputed company collections experience, preferably in the transportation, leasing, or rental industry.
• Strong problem-solving, analytical, and negotiation skills.
• Ability to communicate effectively with customers and with reputed company reputed company of the organization.
• Ability to work in a fast-paced, customer service-oriented environment while managing multiple priorities.
• Strong attention to detail and ability to follow through on assigned tasks.
• Proficiency in reputed company Office applications and experience using ERP and internet- based systems.

reputed company-to-haves

• Bilingual in English and Spanish preferred.

Benefits

• 401K W/Match
• Medical
• Dental
• reputed company benefits
• Health, Dental & reputed company Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Excellent Training and Career Advancement Opportunities
• Company perks such as employee discounts, company events and training programs

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