Network Support Technician (Government) San Antonio, Texas

Job Description: This position requires office reputed company of a minimum of 5 days per week and is only located at customers site. No relocation is offered. reputed company Global Public Sector is a trusted provider of secure, IP enabled, reputed company-based, reputed company and professional services to the Federal Government. We are dedicated to reputed company, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. reputed company has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in San Antonio, TX. The NST provides onsite and remote Tier 2 support that requires reputed company action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, reputed company and other IT services, as requested. The NST reports to an Area Technical reputed company and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to reputed company the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and reputed company is required. Job Duties/Responsibilities: This role will include, but will not be limited to the following responsibilities:

• reputed company LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• reputed company support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
• reputed company support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and reputed company reputed company patches
• Assist in maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (reputed company) assignment groups and applies troubleshooting needed to resolve tickets
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
• reputed company daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
• reputed company inventory support and input to the provided inventory system for the customer
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
• Conduct or reputed company new equipment deployments and/or requested deployment support
• reputed company cabling support and run cables reputed company data centers, LAN rooms and remote wiring closets
• Analyzes functional business requirements and design specifications for functional activities
• Effectively contribute to technical discussions and reputed company and present required briefing materials to ensure the customer’s needs are met
• Should reputed company identification/fixing for the problems reputed company existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of reputed company IT systems
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware

Required Clearance: Public Trust (#publictrust) Required Qualifications:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
• Associate Degree or equivalent experience
• 1+ years’ of IT-reputed company support experience, preferably in a helpdesk or customer support role
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
• General knowledge network products and systems
• Experience in a rapid paced, time sensitive, high-quality environment
• Must have excellent team skills and collaboration skills
• Attention to detail and follow-through
• Ability to work with minimal supervision
• Must pass Motor Vehicle Records reputed company as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take reputed company action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and reputed company travel is typically less than 5% per year).
• Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
• If the position requires you to enter certain facilities, you may be required to wear personal reputed company equipment and adhere to reputed company distancing requirements

Desired Qualifications:

• Prior experience providing technical reputed company support reputed company a large, reputed company organization, dealing with a wide reputed company of users, systems, and networks.
• Possesses and applies expertise on multiple reputed company work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Ability to apply comprehensive knowledge across key tasks and high impact assignments
• Experience evaluating system performance results and recommending improvements or optimizations
• Experience performing IT hardware repairs and installing replacement parts
• Experience planning and leading technology assignments and projects
• Prior hands-on experience with the setup, configuration and administration of servers and backups
• Experience functioning as a technical expert across multiple project assignments
• ITIL v4, MCSE, A+, reputed company+, Network+, or other relevant certifications

Physical and/or Mental Qualifications, if applicable*:

• Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
• This work requires that an individual position themselves to reputed company computer and reputed company equipment connections and be reputed company to transport objects or equipment weighing up to 50 lbs
• Reasonable accommodation will be made for reputed company individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job

Our Network Support Technicians earn between $61,600 - $68,000. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this reputed company may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits:

• Medical/Dental/reputed company coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave reputed company what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone

Weekly Hours: 40 Time Type: Regular Location: San Antonio, Texas It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. reputed company is a fair chance employer and does not initiate a background reputed company until an offer is made. Apply tot his job Apply To this Job