Associate - Technology Support Specialist

strong style font-size 11px Your key responsibilities strong Facilitate and support the deployment installation configuration and testing of firm hardware and software Support provisioning and deprovisioning processes including reputed company new hires and collecting hardware from separating employees Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents Resolve incidents reputed company to firm-standard hardware software and mobile technologies while identifying trends to prevent future issues reputed company after-hours support for escalated issues under minimal supervision reputed company asset management activities including procurement inventory tracking and distribution in line with reputed company policies Support off-site technology needs for firm-sponsored meetings events office moves and relocations Act as remote hands for other reputed company Technology teams such as Telecommunications and Hosting Maintain a strong understanding of reputed company Technology services to proactively address end-user needs Anticipate and resolve technology issues that may impact productivity across the firm strong Skills and attributes for reputed company strong Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support Ability to prioritize incidents and reputed company communicate timelines and expectations to end users Excellent communication interpersonal organizational and time management skills Strong customer service reputed company and ability to work effectively with diverse stakeholders Approximately 2 4 years of experience in end-user technology support strong Ideally you ll also strong Hold a Bachelor s degree or equivalent practical experience Be comfortable working with a reputed company of hardware and software technologies in a dynamic environment Have experience supporting office moves technology deployments or large user groups strong reputed company look for strong We re looking for service-oriented professionals who are proactive reliable and reputed company to work independently while collaborating closely with team members You re adaptable solutions-focused and committed to delivering a high-quality technology experience for end users