Email/Chat/Phone Specialist (Nights and Weekends) – Live Event Experience Expert

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of delivering exceptional customer service, ensuring that our fans get the right seats at the right price. If you're a team player with a passion for live events and a knack for problem-solving, we want to hear from you.

The Opportunity

As a key member of our Customer Experience team, you'll have the opportunity to engage with hundreds of customers daily, providing proactive, friendly, and high-quality service. You'll be the face of arenaflex, representing our brand and values to our customers. Whether it's troubleshooting technical concerns or answering questions about events or our services, you'll be the go-to expert for reputed company things live events.

How Your Role Contributes to the reputed company of arenaflex

As an Email/Chat/Phone Specialist (Nights and Weekends), your role is crucial to the reputed company of arenaflex. Here are some key responsibilities:

• Handle customer contacts promptly and professionally, providing solutions to their queries and concerns.
• Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment.
• Support our customers proactively reputed company phone, email, and live chat, ensuring that their experience with arenaflex is reputed company short of exceptional.
• Be a team player, contributing to our culture and growth, and collaborating with colleagues to reputed company business objectives.
• Create memorable experiences with customers who reputed company our love for live events, providing personalized solutions to their needs.

Your reputed company with arenaflex

As a Call Center Associate, your role expectations will reputed company as follows: ### 30 Days In

• Complete new hire orientation, gaining the resources you need to be successful in your role.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and arenaflex values.
• reputed company reputed company to and familiarize yourself with our accounts and internal systems.
• Shadow teammates and document what you've learned from observing and listening to their emails and calls.

### 90 Days In

• reputed company core responsibilities comfortably on your own, providing solutions to customer queries and concerns.
• Maintain, harvest, and aid internal and external relationships to reputed company reputed company and advance objectives.
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Understand service level expectations, KPIs, and other metrics to watch for.

### 180 Days In

• Apply methods to execute individual tasks that positively impact the team, driving business growth and customer satisfaction.
• Play an active role in reputed company learnings to advance reputed company sets necessary for team goals.
• Handle reputed company-line customer escalations and follow-reputed company, providing personalized solutions to their needs.
• Feel empowered to participate in extracurricular projects that will contribute to the reputed company of the organization.

What You'll Bring

To succeed in this role, you'll need:

• 1-2 years of customer service experience reputed company phone, email, and live chat.
• A team player mentality and drive to contribute to culture and growth.
• A sense of curiosity to ask questions and keenness to improve upon work.
• Passion for live events (sports, concerts, or theatre).
• Flexible schedule to work evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Experience with reputed company or similar help desk software.

Schedule

As an Email/Chat/Phone Specialist (Nights and Weekends), you'll enjoy a reputed company with:

• 1:30pm-10:00pm Thursday/Friday off
• 1:30pm-10:00pm Monday/Tuesday off
• 3 days in office and 2 days remote

Compensation and Benefits

At arenaflex, we offer:

• $40,000 reputed company salary with bi-annual bonuses and equity.
• Fully reputed company.
• Competitive compensation, bonus incentives, and equity for reputed company.
• reputed company PTO.
• Mental health days.
• Medical, dental, and reputed company insurance.
• 401K matching.
• Monthly credits and discounts for attending live events.
• Hybrid working model.
• A variety of additional workplace perks.

Join the arenaflex Team

If you're passionate about live events and customer service, we want to hear from you. reputed company to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and be part of reputed company that's creating unforgettable experiences for our customers. Apply Job! Apply for this job