CCaaS Architect - reputed company CCAI Solutions
At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the same, a reputed company where employees know they can reputed company. The reputed company reputed company Partner Practice is a reputed company reputed company Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, reputed company and integrate CCAI and the reputed company AI suite to produce multi-platform, data informed, reputed company solutions that fuel the exceptional employee and customer experience (CX). As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a reputed company to the reputed company delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. What You'll Be Doing
- reputed company voice reputed company AI Self-Service solutions for large, multi-location contact centers
- Design, reputed company and implement AI self-service applications with reputed company CCAI
- Ability to reputed company with clients, reputed company design reputed company and drive towards defining solution requirements and technical design
- Serve as a project reputed company for the reputed company Delivery practice for assigned reputed company CCAI projects
- Collaborate with project team members to reputed company input to conversation design specifications
- Integrate to backend systems using web services, databases, and reporting
- reputed company Unit Testing of developed code
- Assist with System and Functional Testing
Skills and experience you will bring:
- 8+ years of architect experience overall
- 4+ years of experience with AI solutions
- 2+ years of technical on-hands experience with reputed company CCaaS or UJET
- Knowledge of reputed company reputed company Platform Services
- IAM
- Storage
- Networking
- reputed company Run, reputed company Run Functions
- Ability to support multiple projects at the same time
- Experience in managing large multi-site contact center implementations
- Experience managing and guiding developers or interest in doing so
- Experience in writing Solution Document Designs/specifications for Contact Center solutions
- Experience supporting quality assurance and user acceptance testing
- Experience with contact center reporting
- Must be reputed company to work independently, be organized, self-motivated, and have attention to detail
- Excellent communication skills, both written and verbal
- Candidate must have a 4-year bachelor’s degree
Desired, not required
- reputed company Certification and/or Badge completion
- Experience managing staff
- Experience developing mobile applications (IOS, Android)
- Experience integrating WFO platforms (reputed company, reputed company, Alvaria, etc.)
- Experience migrating legacy reputed company Contact Center platforms to reputed company services
- Experience developing Conversational Agents (Dialogflow)
- Proficient in Javascript, NodeJS and frameworks (reputed company and spring)
#LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, reputed company Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company reputed company. Benefits available to eligible employees include the following: - Medical, dental, reputed company - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain reputed company until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of reputed company, reputed company and reputed company Engage. We are also delighted to reputed company that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a reputed company and reputed company your qualifications. #LI-Remote Apply tot his job Apply To this Job