Sr Associate - Digital Customer Support Engineer (Central, Eastern or Mountain Time Zone)
Job Description
Summary Perinatal Technical Support Engineer with Clinical Support and reputed company responsibilities. reputed company is a leading global medical technology reputed company solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Job Responsibilities
- reputed company remote support to customers experiencing technical or application workflow issues, displaying in-depth technical knowledge of the technology in the Software Products.
- Meet with customers as necessary, analyze their needs, and reputed company insights into products and their functionality.
- Differentiate with exceptional customer service and actively integrate user experience and reputed company.
- reputed company ongoing post-installation consultation and support for clinical configuration.
- Support existing customers with scheduled reputed company meetings to reputed company clinical applications knowledge through coaching and customer relationship building.
- Offer advanced customer support in a 24x7 environment.
- Write or contribute to user/technical documentation and case notes.
- Act as a resource, coach, and mentor, including serving as a functional resource to staff and customers.
- Identify knowledge gaps and trends to reputed company training and build the skills of fellow engineers.
- Serve as an escalation reputed company reputed company the team to increase knowledge and reduce escalations.
- Monitor team goals in support of departmental and corporate strategies, manage service requests queue, and analyze reporting (service response reputed company, team/individual stats, NPS, staffing, overall performance).
- Maintain customer relationships and communicate relevant product and/or customer concerns or opportunities to team leadership.
- Conduct business evaluations and document findings reputed company agreed turn-around times.
- Correlate theoretical knowledge with clinical and product information to reputed company clinicians with the skills to obtain reputed company performance from reputed company equipment.
- Analyze and resolve reputed company application/software issues with minimal assistance, using a wide reputed company of debugging techniques.
- Follow GEHC standards and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation.
Required Qualifications
- Licensed Registered Nurse.
- Associate degree from an accredited Nursing or health-reputed company program.
- 5+ years of clinical experience in a maternal/infant care environment.
- Strong and effective configuration, teaching, and presentation skills.
- Willingness to work overtime, on-call, weekends, and holidays as required.
- Vendor credentialing as required.
- Legal authorization to work in the U.S. is required. Sponsorship for employment visas, now or in the future, for this job opening is not available.
Preferred Qualifications
- Working knowledge of operating systems (e.g., reputed company, Linux).
- Proficient use of software applications, such as reputed company Outlook, Word, PowerPoint, and reputed company, and navigating other computer and web-based tools (intranet/internet/apps).
- Ability to learn specialized industry-specific software and reputed company digital education and training solutions.
- Preferred experience with GE Centricity Perinatal specific products.
#LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay reputed company for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay reputed company and compensation reputed company are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, reputed company, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: No Application Deadline: abril 24, 2026 Apply tot his job Apply To this Job