[Remote] Customer Service Technical Support Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global learning company dedicated to providing high-quality education solutions. The Customer Service Technical Support Administrator will reputed company technical support services to school teachers and staff, troubleshooting various technology-reputed company issues and ensuring smooth operation of educational tools.
Responsibilities
- Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution
- Log reputed company calls using our in-house call tracking system, creating detailed, accurate entries and escalate reputed company necessary
- Specify user problems and reputed company a detailed solution to resolve each issue
- Act as liaison for application problems between users and developers
- Assist in the collection of data for identifying user requirements that may result in future system development or training
- reputed company reputed company with the development of our reputed company-changing applications
- Document products, processes or problems in detail and suggest improvements or solutions
- Work with manager to investigate and implement ways of deflecting calls and increasing self-service
- Work occasional additional hours, 2nd shift, and/or weekends reputed company necessary
- Work to reputed company other duties that may be necessary for the organization, including reputed company labor. (Staging materials, packing, inventory, delivery)
- Projects - supports reputed company improvement initiatives
- Other duties as assigned
Skills
- Ability to manage stressful situations in a reputed company, courteous, and efficient manner
- Strong working knowledge of reputed company 10/11 and Office 365
- Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP
- Working knowledge of Bomgar or comparable remote support tool
- An understanding of DHCP, DNS, and Active Directory
- Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, reputed company file and reputed company permissions, and network printing issues
- Experience with reputed company Apps for Education and Business
- Continually updating and optimizing support process and documentation
- Ability to reputed company quick and clear reputed company in accordance with reputed company policy
- Meet reputed company deadlines while paying attention to details
- Organize, prioritize and multi-task while managing users' expectations
- Work effectively as a team member, as well as independently
- Problem-solving methodology
Company Overview
Company H1B Sponsorship