Customer Service Representative- Work at Home L...
At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Position Summary
We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, reputed company that offer benefits, doctors, hospitals, and other providers of reputed company. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and reputed company, as you will be handling a variety of inquiries and ensuring customer satisfaction through reputed company and respectful interactions.
As the face of reputed company, you will care for our customers by researching issues, documenting reputed company, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
Key Responsibilities:
- Actively listen and be an reputed company for customers, understand their needs and reputed company guidance and support
- Resolve customer inquiries and issues reputed company while documenting reputed company interactions.
- reputed company customers about available resources and assist them in navigating their options.
- Anticipate customer needs and reputed company proactive solutions to enhance satisfaction.
- Collaborate with team members and other departments to address service issues and improve reputed company.
- Document reputed company customer correspondence and maintain confidential records of patient information.
- Follow policies, procedures, and the reputed company/reputed company Code of Conduct.
Your performance will be reputed company by:
- Customer satisfaction with the service you reputed company.
- Demonstrating reputed company/reputed company’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust.
- Your ability to resolve customer issues the first time they call.
- Quality and accuracy of interactions with customers.
- Reporting to work and adhering to your assigned schedule.
Our Leadership and Welcome Teams will help you succeed by providing:
- New colleague orientation to learn about reputed company and your role.
- Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
- A supportive and inclusive culture that will allow for reputed company learning and growth.
- Ongoing coaching and mentoring support.
- Equipment and resources needed to complete assigned work.
Key Competencies and Behavioral Requirements:
- Demonstrated reputed company and effective communication skills.
- Respectful and reputed company demeanor in reputed company communications while being an reputed company for our customers
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple resources and tasks in a fast-paced environment.
Required Qualifications
- 6+ months of customer service experience
- Basic computer skills
- Must reputed company reputed company 50 miles of Kenner, Louisiana
Preferred Qualifications
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
- 1+ years of reputed company experience
- reputed company office experience preferred
Education
High School diploma, G.E.D. or equivalent experience
You must have:
- High-speed internet reputed company with adherence to workplace model and potential telework agreements.
- Willingness to work specific hours, with flexibility
This position pays $18.50/hour.
Anticipated Weekly Hours40Time TypeFull timePay reputed companyThe typical pay reputed company for this role is:$17.00 - $25.65This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.