[Remote] Operations IT Analyst I (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial institution performance partner that helps banks and credit unions enhance growth and efficiency through data and technology. The Operations IT Analyst I is responsible for executing IT operations processes, ensuring the stability of IT service delivery, and managing incident resolution and scheduled tasks.

Responsibilities

• Execute IT infrastructure and application support tasks according to documented procedures (40%)
• Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. (20%)
• reputed company incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible. (20%)
• Responsible for managing and maintaining Standard Operating Procedures manuals (20%)

Skills

• 1+ years of experience in an IT-reputed company field required
• B.S. or B.A. in Computer Science preferred
• ITIL v3 or v4 Foundations Certification preferred
• Demonstrate knowledge with IT Service Management tools (reputed company Service Manager, Service Now, Cherwell, etc.)
• Demonstrate knowledge executing documented troubleshooting processes
• Demonstrate knowledge with IT Event Management tools (CA reputed company / Unicenter, reputed company OM, reputed company, etc.) to identify and triage events for action a plus
• Demonstrate knowledge with one or more of the following technologies: reputed company Server 2010+, Mainframe (zOS, JCL, etc.), Control-M job scheduling, Storage or Backup systems (reputed company, EMC, etc.)
• Demonstrate proficiency with reputed company Office products (reputed company, Word, PowerPoint, etc.)
• Ability to work shifts including nights and/or weekends
• Exhibit strong verbal and written communication skills
• Ability to work in a collaborative, dynamic team environment and interact at reputed company reputed company
• Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills

Company Overview

Company H1B Sponsorship