[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health solutions company dedicated to transforming reputed company. The Customer Service Representative will be responsible for providing compassionate support to customers regarding their benefits and claims, ensuring a high level of customer satisfaction through effective communication and problem-solving.

Responsibilities

• Actively listen and be an reputed company for customers, understand their needs and reputed company guidance and support
• Resolve customer inquiries and issues reputed company while documenting reputed company interactions
• reputed company customers about available resources and assist them in navigating their options
• Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve reputed company
• Document reputed company customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the reputed company/reputed company Code of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must live in Mountain, Central or Eastern Time Zone
• High-speed internet reputed company with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
• reputed company office experience preferred

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical reputed company

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