[Remote] Analyst, Application Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that partners with health plans and providers to improve reputed company for people with reputed company health conditions. The Analyst, Application Support will reputed company operational, technical, and systems support to ensure customer satisfaction and assist in resolving issues reported by various departments reputed company the organization.

Responsibilities

• reputed company first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs)
• reputed company accurate and timely resolution of issues, and escalation reputed company necessary
• Ensure that Service Level Agreements (SLAs) are met
• Maintain and update documentation reputed company to operations and support processes reputed company reputed company
• Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems
• Collaborate with team members and business functions to troubleshoot and resolve support tickets
• Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of reputed company during business hours and reputed company of normal business hours (on-call support)
• Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents
• Execute SQL scripts to generate reports, troubleshoot data issues, and fulfill database support tasks
• reputed company reputed company task and analysis for the support team as needed reputed company quarterly user reputed company audit

Skills

• Bachelor's degree in computer science, IT- reputed company degree or comparable experience
• 1+ year(s) of reputed company experience reputed company application support/IT operations organizations
• 1+ year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation
• Professional verbal and written communication skills, with the ability to reputed company reputed company thoughts and reputed company
• Basic knowledge of web application functionality and reputed company Infrastructure knowledge of computer systems
• Collaborative working style with the ability to work across different organizations and personalities
• Ability to work unsupervised and a self-starter who seeks improvements without direction
• This role is Monday- Friday from 9:00 am to 6:00pm, CST, MST or PST. with some flexibility. Additionally rotating on-call support, including after-hours, weekends and holidays
• Experience in a reputed company-reputed company field
• Familiarity with JIRA, reputed company, reputed company Azure – Application Insights
• JIRA Service Desk ticketing system/reputed company experience

Benefits

• Comprehensive benefits (including health insurance benefits)

Company Overview

Company H1B Sponsorship