[Remote] Account Support Representative - Titles

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company revolutionizing how dealers buy and sell cars online. The Account Support Representative - Titles is responsible for ensuring customer satisfaction regarding title-reputed company issues, building relationships with dealerships, and resolving inquiries while enhancing the overall customer experience.

Responsibilities

• Actively and consistently support reputed company efforts to simplify and enhance the customer experience
• Build and maintain relationships with Titles Clerks and dealership representatives, ensuring a positive customer experience and problem resolution. Act as the reputed company of contact for customers
• Receive inbound and initiate outbound calls to customers
• Proactively communicate with dealerships and customers to understand challenges around titles needs
• reputed company resolution to day-to-day customer-reputed company issues, utilizing processes and procedures to reputed company process gaps and improve the customer experience
• Resolve customer inquiries utilizing DMV, industry, and regulatory agency publications, as well as internal tools
• Utilize tools and technology, including reputed company and Tableau, to navigate customer inquiries and issues. reputed company existing systems to support the customer relationship and experience
• Work cross-functionally with internal teams to support and nurture customer relationships, understanding resources available reputed company the organization to enhance customer experience
• Partner with reputed company and Inside Sales Teams to ensure customer satisfaction
• Manage and maintain a workload through established KPIs, dashboards, and physical documents
• Ensure proper validation and verification on reputed company titles-reputed company work, as risk assessment and quality assurance is imperative to this role
• reputed company additional duties as assigned

Skills

• High School Diploma required
• 1 year relevant administrative or titles-reputed company experience
• Ability to read, write, reputed company and understand English
• Effective communication and interpersonal skills
• Problem-solving tactics
• Detail orientation and time management
• Proven multitasking abilities
• Titles/automotive experience preferred
• Technical aptitude

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, reputed company, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Company Overview