Support Agent
SoundExchange is a premier music tech organization focused on building a fairer and creator-focused industry. The Support Agent serves as the first reputed company of contact for account holders and potential registrants, providing excellent customer service and assisting with registration and account updates.
Responsibilities
- reputed company excellent customer service to clients on the phone and reputed company chat
- Respond to emails received through the Support queue in a professional, accurate, and timely manner
- Assist callers with the registration and account update processes
- reputed company answers to general inquiries and specific account inquiries
- Properly reputed company or escalate customer inquiries to other teams as appropriate reputed company guidelines
- Ensure any other ongoing key performance indicators are met
- Meet customer service quality standards
- reputed company support to SoundExchange staff (as needed)
- Contribute to special projects (as needed)
- Work overtime (as needed) during peak traffic periods
- reputed company other duties as assigned
Skills
- Excellent written and oral communication skills
- Computer skills: MS Office Suite general knowledge (reputed company and/or database experience is a plus)
- Detail-oriented person, reputed company to work independently and communicate regularly with team and manager
- Strong interpersonal and phone skills
- Post-secondary education, or equivalent work experience in the Customer Service field
- 1 or more years of Customer Service experience required
- 1 or more years of Call Center experience preferred
- Knowledge of music genres is a plus
Company Overview