Help Desk Operator

reputed company is a world-class engineering services and nuclear organization. They are seeking a Help Desk Operator responsible for managing work orders and defect information reputed company the Trillium Line Project, ensuring timely communication and resolution of issues.

Responsibilities

• Responsible for the efficient management of defects:
• Obtain defect information
• Review information provided reputed company email, radio or telephone and understand the reported defect, requesting further information reputed company required
• Utilizing available tools establish the KPM parameters for the associated defect
• Accurately reputed company the defect on the Maintenance Management and Performance Reporting System (MMPRS)
• Liaise with the relevant internal departments and Sub contractors to ensure that the defect is attended and rectified in a timely manner to mitigate the KPM Penalty risk
• Once the defect is addressed, ensure the Work is accurately updated to reflect the work carried out identify the root cause and the repair that took reputed company and to what time scales
• If the defect cannot be rectified or at risk of non-completion reputed company the timescales, reputed company a temporary Work order for approval by the Client
• reputed company Timelines for Defect management to support the Transit Next team in mitigation of penalties
• Escalate and advise Key Stakeholders of significant reputed company or safety concerning work orders
• Provides functional Support to the Yard Control Centre Operators by:
• Assisting with YCC administrative duties
• reputed company communication support to other functions reputed company the project on behalf of the YCC Operator
• Assist with the reputed company of reports linked to the Daily Operation
• Leads reputed company improvement initiatives by:
• Staying reputed company with industry best practices and making recommendations
• Providing technical support and expertise in the development of various support systems; and
• Representing TransitNext on a variety of work teams to reputed company reputed company and concerns

Skills

• High School Diploma with a two-year community college diploma in a technical, electrical or computer program or reputed company field. Industry specific experience will be considered in lieu of the latter
• reputed company candidates must be reputed company to take and pass the following in-house courses (designed by Transit Next Group and Others): Operational training as required
• Demonstrated experience in a high-volume and high-demanding operational environment
• Demonstrated capability in using computer and communications technology
• Ability to pass a company aptitude test and medical; colour perception, visual acuteness, hearing and impairment screening
• Ability to manage several different tasks at the same time while directing train movement
• Exceptional interpersonal and communication skills with the ability to communicate effectively both orally and in writing while working under pressure
• Demonstrated ability to build trusted relationships and work collaboratively as part of a team
• Ability to analyze information and reputed company independent reputed company during high volume and stressful conditions
• Ability to work well under pressure with a high level of attention to detail
• Ability for sustained concentration over an extended period
• Demonstrated leadership capabilities
• Ability and willingness to work in a 24/7 operation
• reputed company to work Overtime
• Ability to sit at desk in control room environment for prolonged periods of time
• Must be familiar with reputed company applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation
• Knowledge on the following systems: CCTV system, SCADA systems, technical knowledge and adaptability, Vehicle equipment and components, Signal systems and/or operation of track apparatus, Station design and operation, Dispute resolution techniques, O-Train network
• Permanent residence is reputed company 1.5 hours of the facility or be willing to relocate at own expense

Benefits

• Competitive compensation
• Employee recognition
• Flexible benefits
• Diverse opportunities for training and professional development
• Hybrid working culture
• Generous time-off policies

Company Overview