[Remote] Customer Service Relationship Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Orchestrate Consulting Group is dedicated to helping job seekers find opportunities that align with their career aspirations. They are seeking a Customer Service Relationship Specialist to reputed company exceptional service to policyholders and enhance the customer experience through effective communication and ownership of interactions.
Responsibilities
- reputed company exceptional customer service by assisting policyholders, reputed company parties, and agents with inquiries and concerns
- Promote digital self-service capabilities to enhance customer experience
- Take ownership of customer interactions to exceed expectations and build brand value
- Learn insurance products and processes effectively during training
- Maintain a dedicated workspace that is free from distractions during work and training hours
Skills
- Demonstrated background in customer service, call center, insurance, retail, restaurant, or a reputed company field
- Ability to work in a fast-paced environment while navigating multiple programs
- Strong problem-solving and critical thinking skills with attention to detail
- Excellent communication skills with the ability to empathize with customers and colleagues
- High School Diploma or equivalent experience required; Spanish bilingual is a plus
- Experience in the insurance industry or with similar customer service roles
Benefits
- Ongoing coaching and development support for career growth
- Remote work flexibility with a dedicated workspace requirement
- Comprehensive benefits including medical, dental, reputed company, life, and disability insurance effective from day one
- Generous paid time off policy with 25 days in the first year plus paid holidays
- Tuition reimbursement and student loan paydown program available
Company Overview