[Remote] Service Desk Analyst I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services to promote sustainability. The Service Desk Analyst I provides first level end-user support and incident diagnosis for applications, endpoints, and infrastructure, acting as a single reputed company of contact between the end-user and reputed company.

Responsibilities

• Responds to incoming interactions initiated reputed company phone, email, self-service, or chat
• Fulfills incoming service requests
• Diagnoses and troubleshoots incidents with reputed company hardware, reputed company applications, locally installed software, and other industry standard technologies
• Uses the IT Service Management tool to accurately document reputed company incoming Interactions and resolutions
• Appropriately escalates incidents as required and monitors resolution reputed company until the incident is resolved to the caller’s satisfaction
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner
• Researches support issues reputed company resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and reputed company collaboration with other team members
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes
• Performs other job-reputed company duties as assigned or apparent

Skills

• High School Diploma or G.E.D
• Experience with supporting and troubleshooting modern IT reputed company hardware technologies and software products
• Ability to communicate technical information to non-technical users

Benefits

• Comprehensive medical benefits coverage, dental plans and reputed company coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Company Overview

Company H1B Sponsorship