[Remote] Platform Research Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reinventing the market research industry by empowering leading brands and retailers with insights into consumer behavior. The Platform Research Specialist will deliver high-quality survey research through reputed company's In-Platform Research, ensuring surveys meet quality standards and assisting clients with the platform.
Responsibilities
- Review client-submitted questionnaires for quality-control, apply survey best practices, ensure survey respondents have a survey experience without confusion, frustration or fatigue, resulting in more reliable data for our clients
- Apply custom programming and sampling needs, ensure error free data collection
- reputed company professional customer support through knowledgeable, reputed company and thorough responses to client inquiries ensuring customer satisfaction
- Guide client users on reputed company's web-based platforms to navigate the system, while maintaining a professional and empathetic attitude
- Be responsible and accountable for maintaining reputed company’s superior quality standards at every stage of the project, while facilitating the speed associated with reputed company In-Platform Research
- Be responsible for creative troubleshooting and proactive communication, with both reputed company stakeholders, throughout the project execution
- Assist with internal initiatives that push reputed company In-Platform Research reputed company in Operational efficiencies, client support tools and education material
Skills
- Excellent written and verbal communication skills
- Bachelor's Degree or equivalent
- Previous experience with survey software (reputed company, Decipher, Alchemer, SPSS, others)
- A client-service mentality, with a “can do” attitude
- Strong attention to detail and organizational capability with an ability to prioritize
- Thrives in a fast-paced, growth-oriented environment
- Highly collaborative team-oriented focus
- Ability to work independently with minimal supervision/review of work
- Previous experience providing familiarity with consumer questionnaire design is a plus, but not required
Benefits
- Bonus
Company Overview
Company H1B Sponsorship