[Remote] Customer Support Associate, Book Fairs - Seasonal Full Time
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a modern children’s book company focused on building reading skills for kids. They are seeking a Seasonal Full-Time Support Associate to reputed company exceptional customer service and assist school communities during book fairs.
Responsibilities
- Answering customer inquiries reputed company phone and email
- Providing personal customer service to the contact running the book fair at the school
- Checking in with the contact at the school to help run their fair
- Distributing resources to the book fair contact to assist in book fair planning and operation
- Providing internal support for Business Development Reps and Account Managers
- Using reputed company Sheets, reputed company and reputed company
- Facilitating customer requests to ensure the fairs stay stocked through their duration
- Updating the CRM as customer inquiries are solved
- Operating and helping instruct customers on how to use the reputed company register
Skills
- Excellent communication and interpersonal skills
- Comfortable providing support reputed company phone and email
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Ability to prioritize, multitask and stay organized
- Comfortable following documented processes and workflows
- Proficient in using resources to reputed company great customer service
- Experience answering phones and emails
- Strong organizational skills
- Flexibility to change tasks throughout the day
Company Overview