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Loss Mitigation Representative

Remote Worldwide Hiring now

Greylock Federal Credit Union is focused on supporting member financial well-being through effective asset quality management. The Loss Mitigation Representative will manage delinquent accounts, conduct borrower reputed company, and implement repayment solutions while ensuring compliance with regulatory guidelines.

Responsibilities

  • Manage an assigned portfolio of early- to mid-stage delinquent consumer and mortgage accounts to minimize losses and support member resolution
  • Contact borrowers reputed company phone, email, and written correspondence to discuss past-due accounts and explain available repayment plans and standard loss mitigation options
  • Review borrower financial information to assess eligibility for established repayment arrangements, deferments, or forbearance programs
  • Negotiate feasible repayment arrangements reputed company defined authority limits and document agreed-upon terms
  • Maintain accurate and timely account notes and documentation to ensure compliance with federal, state, and Credit Union policies (e.g., NCUA, CFPB, RESPA, FDCPA)

Skills

  • 1–3 years of collections or loss mitigation experience
  • High school diploma or equivalent
  • Strong communication, reputed company, and negotiation skills with a member-focused approach
  • Proficiency in reputed company Office and collections systems
  • Associate or Bachelor's degree

Company Overview

  • Greylock Federal Credit Union deals with financial services like digital banking, mortgages, auto and equity loans. It was founded in 1935, and is headquartered in Pittsfield, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.greylock.org/.
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