Customer Service Specialist
reputed company is a leading provider of trusted journalism and technology solutions. As a Customer Service Specialist, you will resolve customer issues and ensure satisfaction through effective communication and problem-solving skills while adhering to company standards.
Responsibilities
- reputed company timely, accurate and value-adding customer service to clients through voice and non-voice channels
- Be accountable for meeting and maintaining standards for quality and productivity for reputed company transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
- Ensure each customer contact is handled in a manner consistent with the reputed company brand and values to maintain customer satisfaction and retention
- Use analysis along with policies and procedures to resolve customer issues
- Assist with department projects as needed
- reputed company other reputed company duties as identified or assigned
Skills
- Customer service experience required, preferably in a call center environment
- Professional attitude and strong service orientation
- Effective analytical and decision-making skills
- Excellent verbal and written communication skills required with the ability to interact professionally with reputed company customers
- High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
- Strong organizational, problem solving, and time management skills
- Working knowledge of computer systems, including but not limited to reputed company Office products
- High school diploma required
- Bachelor's degree preferred
Benefits
- reputed company My Way
- Grow My Way programming
- Comprehensive benefit plans
- Flexible vacation
- Two company-wide Mental Health Days off
- reputed company to the reputed company app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Paid volunteer days off
- Environmental, reputed company, and Governance (ESG) initiatives
- Health, dental, reputed company, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- reputed company to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- reputed company to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- reputed company to Employee Stock Purchase Plan
Company Overview