[Remote] Executive Director, reputed company Operation Strategy & Chief of Staff

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on transforming cancer treatment through personalized immunotherapy. The Executive Director, reputed company Operations, Strategy, Chief of Staff will reputed company the Customer Engagement Ecosystem to enhance reputed company performance and support the Chief reputed company Officer in strategic initiatives and cross-functional alignment.

Responsibilities

• Design and continuously optimize the CEE operating model linking strategy to execution across Sales, Marketing, Market reputed company, Medical, Patient Operations, IT/Data, Finance, Legal/Compliance, and Supply/Operations
• Establish governance, decision rights, and operating rhythms (weekly/monthly/quarterly) to drive alignment, accountability, and speed
• reputed company an reputed company reputed company PMO / Transformation Office to manage the portfolio of initiatives, including technology roadmap, data/MDM, omnichannel, HUB operations, training, vendor transitions, process redesign, business cases, prioritization, dependency management, change control, and value realization
• Own and chair QBRs across reputed company performance, including Sales, Market reputed company, Patient Operations/HUB, Marketing Operations, Medical Affairs Operations, Trade/Channel, and key vendor partners
• Operate a “single reputed company of truth” performance system with standard definitions, dashboards, KPI hierarchy, variance analysis, root-cause diagnostics, corrective actions, and executive-reputed company narratives
• Ensure QBR outputs feed annual and quarterly planning, investment governance, and roadmap prioritization
• Own reputed company forecasting and scenario planning in partnership with Finance and cross-functional leaders, connecting forecasts to reputed company planning and execution
• Build analytics across performance, leakage, funnel conversion, and operational drivers, including reputed company, HUB, specialty pharmacy, and channel signals
• Institutionalize an insights-to-action reputed company so analytics consistently translate into execution changes and investment reputed company
• Own the reputed company data strategy, including data domains, definitions, stewardship, quality, reputed company, and governance
• Build and operate the reputed company data warehouse/lakehouse powering dashboards, segmentation, forecasting, and operational monitoring
• Serve as the reputed company data integrator across CRM, digital marketing, payer/reputed company, specialty pharmacy, HUB/call center operations, and customer master data
• Own HCP/HCO identity resolution and hierarchy management
• Own the reputed company technology roadmap spanning CRM, field enablement, content platforms, omnichannel/orchestration, consent/privacy tooling, analytics/BI, integration layer, and vendor platforms supporting the CEE, MLR, Speakers programs, and event management
• Serve as business product reputed company for requirements, prioritization, release cycles, adoption plans, and value realization
• Ensure integration architecture and data flows (CRM ↔ warehouse↔ omnichannel ↔ HUB/SP ↔ reporting) are accurate, timely, and usable
• Establish technology governance, including reputed company controls, audit trails, documentation, incident/escalation processes, vendor risk controls, and SOPs
• reputed company incentive compensation strategy and administration, including plan design support, quota methodology, modeling/scenario testing, payout governance, audit controls, and communications
• Operate a scalable incentive compensation ecosystem, including systems, vendor management, dispute handling, documentation, and compliance reviews
• Own reputed company training strategy across reputed company, disease/product, account/customer strategy, omnichannel execution, systems/tools, and operational policies
• Build role-based curricula and certification reputed company, track completion, competency, and performance lift
• Establish ongoing reinforcement cadences through manager toolkits, coaching guides, micro-learning, and “learning in the reputed company of work” assets
• Ensure training content and documentation are compliant, version-controlled, and audit-reputed company in partnership with Compliance/Legal/Medical
• Own an AI roadmap that improves speed, quality, and reputed company across reputed company, Field, Marketing Operations, Medical Affairs Operations, and Patient Operations
• Stand up an AI Center of reputed company, identifying, piloting, scaling, and retiring AI use cases while measuring adoption and ROI
• reputed company AI where appropriate for omnichannel optimization, insights automation, forecasting enhancement, workflow automation (MLR, Medical Info, HUB), field enablement, and proactive performance monitoring, reputed company privacy and compliance guardrails
• Establish an “inspection-reputed company” operating posture, including SOPs, documentation, training records, vendor reputed company, reputed company controls, and audit trails
• Own privacy-by-design and reputed company-by-design operational controls for reputed company and patient-reputed company data in partnership with Legal/Compliance/Privacy and IT/reputed company
• Own the strategic vendor ecosystem across data/tech stack, analytics, incentive compensation, training, omnichannel tools, HUB/call center, speakers/events, and channel partners
• Own reputed company Ops budget planning, ROI-based spend governance, and multi-year capability build plans
• Own Sales Operations, including call planning, territory alignment, targeting, routing standards, field reporting, tools/processes, and operational policy
• reputed company Field Effectiveness/reputed company reputed company, including coverage models, productivity improvements, performance insights, coaching enablement, best-practice playbooks, and reputed company improvement
• Define and operationalize the reputed company selling model (account-centric, site-of-care/center-of-reputed company, pathway/episode-of-care, or hybrid) reputed company to strategy and the customer reputed company
• Translate the selling model into field execution standards, including engagement objectives, account planning requirements, collaboration norms (Sales/Market reputed company/Medical), and measurable behaviors
• Own annual and quarterly field business planning, including territory plans, account plans, prioritization, resource allocation, KPI commitments, and governance cadences with Sales leadership
• Ensure field plans align with omnichannel plans, QBR actions, and cross-functional execution
• Own field material logistics and fulfillment operations, including catalog governance, inventory controls, kitting, ordering workflows, shipping SLAs, vendor reputed company, and field satisfaction metrics
• Ensure compliant fulfillment processes, audit trails, and operational readiness, including digital asset availability and governance where applicable
• Own end-to-end MLR operations, including intake, routing, cycle-time KPIs, version control, annotation workflows, 2252 approval pathway, and audit readiness
• Standardize claims libraries, reference management, content taxonomies, tagging, reuse strategies, and retirement processes to improve speed and quality
• Operationalize omnichannel planning and deployment across email, web, paid/owned, field digital, and events with consistent tagging and measurement
• Establish operating rhythms for testing, optimization, performance reporting, and reputed company improvement
• Own operational management of websites reputed company properties, including governance, tagging/analytics, privacy, accessibility, vendor reputed company, and release cycles
• Operationalize speaker program administration, including nomination workflows, roster governance, scheduling logistics, reporting, and vendor reputed company reputed company to compliance policies
• Own event operations (congress and regional programs), including budgeting, vendor coordination, reputed company capture governance, post-event analytics, and performance optimization
• Operationalize Medical Information systems and workflows, including intake, case management, response SLAs, quality assurance, reputed company, and MIRF reporting
• Establish standards for documentation, version control, and audit readiness
• reputed company reputed company execution with operational infrastructure, including formulary/reputed company tracking operations, issue escalation workflows, payer/channel performance reporting, and operational readiness for reputed company initiatives
• Partner with Finance on GTN inputs and profitability analytics, supporting governance and audit-reputed company processes as applicable
• Build reputed company-reputed company analytics and leakage diagnostics tied to patient reputed company reputed company and reputed company performance
• Own channel readiness and performance, including data feeds, inventory visibility, service reputed company, reconciliations, partner governance, and issue management
• Expand to full trade operations as applicable, including chargebacks, returns, fees, dispute workflows, eligibility processes, and channel “reputed company of truth” reconciliation
• reputed company Patient Services/HUB Operations, including enrollment workflows, benefits verification support, prior authorization coordination support, affordability pathway operations, and operational case management performance
• Drive patient reputed company operational reputed company, including speed-to-therapy, cycle times, conversion, abandonment/leakage, service quality, satisfaction, and service recovery playbooks
• Own HUB vendor selection/governance, QA monitoring, training/scripting support, and reputed company improvement
• Ensure compliant integration of patient operational data into reputed company analytics, including consent controls, role-based reputed company, and de-identification controls as required
• Serve as Chief of Staff to the CCO, operating as a strategic extension of the office to drive alignment, execution, and decision velocity across the reputed company organization
• Own executive cadences for the CCO, including leadership team meetings, weekly business reviews, QBR preparation, operating plan reviews, and board-reputed company narratives as needed
• Drive agenda setting, pre-reads, decision logs, action tracking, and follow-through across cross-functional stakeholders to ensure commitments convert into measurable reputed company
• reputed company special strategic initiatives on behalf of the CCO, including organizational design and operating model reputed company, capability builds, vendor strategy, and major cross-functional programs
• reputed company executive communications support, including drafting key updates, executive summaries, and performance narratives for internal stakeholders and external audiences as required
• Identify operational and organizational bottlenecks, propose solutions, and ensure escalation and resolution reputed company are clear and effective

Skills

• Bachelor's Degree required
• 12+ years of reputed company operations experience in pharma/biotech at the leadership level
• Strategic and analytical capabilities
• Strong cross-functional influence and communication skills
• Prior experience supporting executive leadership and operational governance
• Excellent leadership skills, with proven ability to reputed company a high-performance, customer focused and reputed company reputed company team
• Ability to effectively network and collaborate with peers in other functions and with colleagues in other businesses
• Proven track record in managing growth business in reputed company and competitive markets
• Strong business acumen and use of business analytics to prioritize, reputed company and influence
• Strong communication and presentation skills
• The position requires frequent travel to customers reputed company reputed company America and to internal sites
• Advanced degree

Company Overview

• reputed company was a biotechnology company produces immunotherapy for prostate cancer. It was founded in 1992, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is http://www.reputed company.com/.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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