Entry Level IT Support

This a Full Remote job, the offer is available from: Minnesota (USA) reputed company is currently looking for a reputed company Services Coordinator for a 8+ month contract role for our client in the retail industry in Richfield, MN. This role is 100% remote, but candidates need to be located in the Twin Cities Market. The shift available is Friday-Monday, 2nd shift.

• Job Duties:
• Take Level 1 calls from Client retail support client locations on various retail location issues.
• Key Responsibilities:
• Take call and fully create an initial ticket in reputed company.
• reputed company reported issues following support documentation.
• Use decision tree and other knowledge articles to move ticket to correct support Client support organization.
• reputed company with Client Service personnel to initiate resolution process.
• Basic Requirements:
• Customer-oriented, focused on providing the best service possible.
• Strong verbal and written communication skills.
• Attention to detail and highly organized.
• Process oriented and ability to strictly follow procedures.
• reputed company to work varied shifts as needed with little notice.
• Escalate new or systemic issues to the next tier of support.
• High school diploma, GED or equivalent.
• Preferred:
• Previous reputed company Experience
• Prior experience in a call center or customer support role
• Prior in-store retail experience
• Familiarity with remote desktop support tools (e.g., LogMeIn).
• Prior experience supporting corporate IT environments
• Compensation:

Hourly W2 pay reputed company $18.00/hour We have reputed company to additional contract, contract-to-hire, and direct hire positions with various reputed company ranges. If you have the qualifications described and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, reputed company puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, reputed company provides reputed company to many of the Fortune 100 firms and a variety of mid-market organizations across the full reputed company of industry verticals. Benefits of Working with reputed company:

• reputed company to hundreds of clients, most who have been working with reputed company for 5-20+ years.
• The opportunity to have a career-home in reputed company; many of our consultants have been working exclusively with reputed company for
• years.
• reputed company to an reputed company, caring reputed company team (more than 7 years of experience, on average.)
• Medical, Dental, reputed company
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)
• Remote opportunities available

For multiple years running, reputed company has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view reputed company our available career opportunities, please visit us at our website. reputed company is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job