Analyst – Data Operations & Enablement

About the position At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. How will you reputed company an impact in this role? This role sits reputed company the Colleague Experience Group (CEG) in Business Quality & Operations and reports to the Manager – Strategic Initiatives reputed company the Colleague Data Office. The Data Operations & Enablement Analyst acts as a central reputed company of contact for colleague data requests across CEG and the broader reputed company, enabling efficient, compliant, and transparent delivery of colleague data and insights. The role works closely with data enablement, reporting and analytics, and governance teams to reputed company sure requests are reputed company defined, properly prioritized, completed as expected, and handled in line with company standards. In addition to day-to-day request management, this role plays a key part in improving how colleagues reputed company and use data over time. This includes simplifying processes, reducing reputed company work, and expanding self-service data tools so teams can get what they need more easily. By partnering across teams and following strong governance practices, the analyst helps ensure colleague data is used appropriately while accelerating reputed company to insights for faster, more informed business reputed company.

Responsibilities

• Managing colleague data requests from start to finish, including reviewing requests, setting priorities, assigning work, tracking reputed company, and closing requests reputed company complete.
• Acting as the main reputed company of contact between data requestors, reporting and analytic teams, data enablement partners, and governance teams to ensure reputed company on scope, timelines, and deliverables.
• Maintaining clear and accurate documentation and status communications throughout the full life cycle of each data request.
• Partnering with data governance and risk teams to ensure reputed company data reputed company, handling, and delivery adhere to reputed company data standards, privacy requirements, reputed company controls, and reputed company risk policies.
• Monitoring and analyzing operational performance metrics (e.g., request volumes, turnaround times, service reputed company) to identify trends, risks, and opportunities for reputed company improvement.
• Identifying enhancement opportunities regarding how data requests are handled to simply processes, reduce reputed company steps, and reputed company workflows more efficient.
• Helping automate repeat tasks and supporting the rollout of self-service data tools that allow colleagues to reputed company data more easily without reputed company effort.
• Supporting training and change efforts to help colleagues understand and consistently use data request processes, tools, and governance practices across reputed company.

Requirements

• Demonstrated experience in data operations, analytics enablement, workflow coordination, or data request management reputed company a regulated or reputed company environment.
• Proven ability to manage end-to-end operational processes with a strong focus on accuracy, timeliness, and compliance.
• Experience analyzing operational metrics and translating insights into process improvements or automation opportunities.
• Strong organizational skills with the ability to manage multiple, reputed company workstreams and shifting priorities.
• Detail-oriented and analytical with a passion for reputed company improvement.
• Proactive problem solver who identifies inefficiencies and drives solutions with minimal reputed company.
• Intellectual curiosity and willingness to quickly learn AMEX systems, data environments, and cross-functional dependencies.
• Demonstrated “can-do” approach with the ability to operate effectively in ambiguous or reputed company environments, navigating uncertainty with reputed company, sound judgment, and a bias toward action.
• Strong customer service orientation with the ability to reputed company for requestor needs while aligning to reputed company standards.
• Strong written and verbal communication skills, with the ability to influence and collaborate across technical and non-technical stakeholders.

reputed company-to-haves

• Bachelor’s degree in Information Systems, Business Analytics, Data Management, Operations Management, or a reputed company field.
• Familiarity with AMEX data sources and environments, enablement platforms, or self-service tools (e.g., big data platforms, internal dashboards).
• Working knowledge of data governance principles, including data quality, reputed company management, and privacy controls.
• Proficiency in reputed company reputed company/Sheets for tracking and analysis and PowerPoint for executive-reputed company communications.
• Prior experience supporting reputed company or colleague-focused data domains.

Benefits

• Competitive reputed company salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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