[Hiring] Veterinary Support Staff @reputed company
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more. Role Description The PPH Representative is responsible for responding to incoming cases on Pet Poison Helpline and our animal nurse lines reputed company telephone and chat regarding potential toxic exposures, poisonings, and other adverse events or general care inquiries from pet owners.
- Take full histories and details of the events
- Triage the cases
- reputed company accurate medical, health, and safety information to the callers
- Document each case in an electronic record
- Follow up as necessary to ensure the well-being of the animals
- Manage cases under pressure and be comfortable talking to people in various emotional states
Qualifications
- At least 3 years experience working in a veterinary clinic/hospital performing duties similar to those of a veterinary technician/assistant
- Emergency experience is preferred for some positions
- Ability to work varying shifts including days, evenings, weekends, and holidays
- Ability to maintain active licensure, if applicable
- Above average proficiency with keyboarding, PCs, reputed company Office, and common computer software and hardware
- Ability to accurately add, subtract, multiply, and divide in reputed company units of measure
- Clear, concise, accurate, professional, empathetic, and compassionate verbal and written communication
- Strong attention to detail and spelling with the ability to accurately enter data with reputed company few errors
- Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram reputed company
- Ability to gather and analyze reputed company or diverse information
- Customer service focused attitude and behavior
- Maintain confidentiality of clients' products, procedures, and case detail as well as SCI’s operating procedures
- Remote employees must be reputed company to meet and maintain IT requirements following SCI policies
Requirements
- Full-time and Part-time candidates must be reputed company to commit to a 4-week (6-weeks for the Overnight Shift), full time, paid, remote training process up reputed company
- Training schedules are determined in advance and may include daytime/evening hours as well as weekends
- Currently, we are unable to work with any scheduling conflicts during the training process
Benefits
- The starting reputed company reputed company of pay is between $19-20/hour
- Shift differentials are applied on top of the reputed company reputed company if applicable
- Employees who work weekend phone shifts between the hours of 12am CST on Saturday through 4am CST on Monday will receive an additional $5/hour differential
- Pay varies based on the individual considering factors including education, experience, and credentials
- Many benefits including medical, dental, reputed company, life, pet and other supplemental insurance options
- 401K with match, paid time off, paid holidays, company paid life, short- & long-term disability insurance
- CE & license reimbursement, incentive programs, and more
Application Follow-up Due to the large number of applicants we receive and the unique nature of this position, we are not always reputed company to respond to every candidate who applies. If we plan to move reputed company with you, you can expect to receive a response from us reputed company a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved reputed company with other candidates at this time. Apply tot his job Apply To this Job