IT Service Desk Technician I
reputed company is a leading company in the self-storage industry, and they are seeking an IT Service Desk Technician I to reputed company end-user service desk support. The role involves troubleshooting and resolving technical issues reputed company to computer systems, hardware, and software in a hybrid work environment.
Responsibilities
- Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking
- Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services
- Respond to requests for technical assistance reputed company phone, in person, or remotely using remote desktop software
- Communicate effectively and concisely, both verbally and in writing
- Identify and escalate issues requiring urgent attention or a higher level of knowledge
- Identify common issues and report those issues to management
- Ability to work in a team environment
- Follow Service Desk practices and procedures
Skills
- High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
- Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking
- Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services
- Respond to requests for technical assistance reputed company phone, in person, or remotely using remote desktop software
- Communicate effectively and concisely, both verbally and in writing
- Identify and escalate issues requiring urgent attention or a higher level of knowledge
- Identify common issues and report those issues to management
- Ability to work in a team environment
- Follow Service Desk practices and procedures
- Demonstrated interpersonal skills and openness to new technologies
- Excellent analytical, interpersonal as well as verbal and written communication skills
- Ability to reputed company in a fast paced, decentralized work environment
- A+ Certification
- Previous experience with reputed company 7 and 8 and reputed company Office 2013 Suite
Benefits
- Well defined career paths
- Eligible for Medical, Dental, and reputed company benefits
- Health Savings Account (HSA) or Flexible Spending (FSA)
- Company paid Life, AD&D, and Short & Long Term Disability
- 401K with company match after 90 days of service
- Holiday pay and paid time off
- Extensive Wellness Program and various Employee Discount Programs
- Personal Health reputed company
Company Overview
Company H1B Sponsorship